Mandatory Mask By-law: Information for Businesses

Share on Facebook Share on Twitter Share on Linkedin Email this link

What do you need to do?

  • Update your mask policy to allow only non-medical masks, not face coverings. The policy does not need to be posted or submitted to the City but the owner/operator shall, upon request, provide a copy of the policy for inspection by an Officer.
  • Communicate this updated policy to staff and customers.
  • Train your staff on the policy and who is exempt.
  • Ensure that all staff, customers or visitors must wear a mask indoors, with some exceptions (e.g. children under the age of two and people with certain health conditions, employees in designated areas or protected by a physical barrier).
  • Proof is not required if someone has an exemption.
  • Signs must be posted at all entrances reminding everyone to wear a mask.

Where are non-medical masks mandatory?

Spaces where non-medical masks are required include:

  • apartments, condominiums, hotels and motels and short term accommodations
  • retail stores where goods and services are sold to customers
  • businesses that primarily sell food including restaurants, supermarkets, grocery stores, bakeries and convenience stores
  • churches, mosques and other places of worship, except during a religious rite or ceremony conducted that is incompatible with the face being covered
  • indoor community and recreational facilities
  • shopping malls or similar structure which contains multiple places of business
  • businesses providing personal care services
  • common areas of hotels and motels and other short term accommodations
  • libraries, museums, galleries and other similar facilities
  • banquet halls, conventions centres, arenas, stadiums and other event spaces
  • concert venues, theatres, cinemas, casinos and other entertainment establishments
  • premises utilized as an open house, presentation centre, or other facility for real estate purposes
  • Personal Transportation Company Vehicles operating within the City of Brampton such as Taxis, Uber, and Lyft
  • buildings operated by the Municipality
  • other businesses, organizations and places that are or may be permitted to operate in accordance with the provincial legislation

Which businesses are exempt from the by-law?

  • day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
  • hospitals and portions of buildings used by regulated health professionals;
  • buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
  • portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
  • portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
  • school transportation vehicles

Who doesn’t need to wear a mask?

Some people are not able to wear a mask. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask.

The following individuals would be exempt from the requirement to wear a mask:

  • children 2 years of age or younger;
  • children between the ages of 3 and 5 who refuse to wear a mask and cannot be persuaded to do so by their caregiver;
  • Persons who have trouble breathing or are otherwise unable to wear a mask for medical reasons or by reason of disability, including Persons unable to place or remove a mask without assistance;
  • Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the provincial legislation ;
  • Persons while consuming food or drink provided such businesses are permitted to operate under the provincial legislation and all other conditions of the provincial legislation are met;
  • Persons while receiving services involving the face and requiring the removal of a mask, provided such services are permitted to operate under the provincial legislation and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.

In what areas must masks be worn?

The mask must be worn in any indoor area that is openly accessible to the public.

Examples of BusinessesWhere a mask is requiredWhere a mask is not required
Retail stores
  • Retail floor/aisles
  • Cashier area/queues
  • Service desks/counters
  • Publicly accessible washrooms

  • Staff lounge
  • Stock / storage room
  • Workshop / service area
  • Private office
  • Shipping / receiving area
  • Outdoor patios
  • Display areas that is part of the retail space (e.g. outdoor garden centre)
  • Line-ups to enter store

Restaurants/bars
  • Indoor takeout counters
  • Indoor dining area (when permitted to open)
  • Indoor food preparation areas that is open to the public

  • Outdoor drive-thru windows
  • Outdoor dining area
  • Kitchen that is physically separated from the dining area and not accessible to the public
  • Staff lounge / private office
  • Shipping / receiving area not open to the public

Malls/plazas
  • Indoor areas open to the public
  • Outdoor areas open to the public
  • Administrative offices, service areas or other areas not open to the public

What do you need to do?

  • Update your mask policy to allow only non-medical masks, not face coverings. The policy does not need to be posted or submitted to the City but the owner/operator shall, upon request, provide a copy of the policy for inspection by an Officer.
  • Communicate this updated policy to staff and customers.
  • Train your staff on the policy and who is exempt.
  • Ensure that all staff, customers or visitors must wear a mask indoors, with some exceptions (e.g. children under the age of two and people with certain health conditions, employees in designated areas or protected by a physical barrier).
  • Proof is not required if someone has an exemption.
  • Signs must be posted at all entrances reminding everyone to wear a mask.

Where are non-medical masks mandatory?

Spaces where non-medical masks are required include:

  • apartments, condominiums, hotels and motels and short term accommodations
  • retail stores where goods and services are sold to customers
  • businesses that primarily sell food including restaurants, supermarkets, grocery stores, bakeries and convenience stores
  • churches, mosques and other places of worship, except during a religious rite or ceremony conducted that is incompatible with the face being covered
  • indoor community and recreational facilities
  • shopping malls or similar structure which contains multiple places of business
  • businesses providing personal care services
  • common areas of hotels and motels and other short term accommodations
  • libraries, museums, galleries and other similar facilities
  • banquet halls, conventions centres, arenas, stadiums and other event spaces
  • concert venues, theatres, cinemas, casinos and other entertainment establishments
  • premises utilized as an open house, presentation centre, or other facility for real estate purposes
  • Personal Transportation Company Vehicles operating within the City of Brampton such as Taxis, Uber, and Lyft
  • buildings operated by the Municipality
  • other businesses, organizations and places that are or may be permitted to operate in accordance with the provincial legislation

Which businesses are exempt from the by-law?

  • day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
  • hospitals and portions of buildings used by regulated health professionals;
  • buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
  • portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
  • portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
  • school transportation vehicles

Who doesn’t need to wear a mask?

Some people are not able to wear a mask. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask.

The following individuals would be exempt from the requirement to wear a mask:

  • children 2 years of age or younger;
  • children between the ages of 3 and 5 who refuse to wear a mask and cannot be persuaded to do so by their caregiver;
  • Persons who have trouble breathing or are otherwise unable to wear a mask for medical reasons or by reason of disability, including Persons unable to place or remove a mask without assistance;
  • Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the provincial legislation ;
  • Persons while consuming food or drink provided such businesses are permitted to operate under the provincial legislation and all other conditions of the provincial legislation are met;
  • Persons while receiving services involving the face and requiring the removal of a mask, provided such services are permitted to operate under the provincial legislation and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.

In what areas must masks be worn?

The mask must be worn in any indoor area that is openly accessible to the public.

Examples of BusinessesWhere a mask is requiredWhere a mask is not required
Retail stores
  • Retail floor/aisles
  • Cashier area/queues
  • Service desks/counters
  • Publicly accessible washrooms

  • Staff lounge
  • Stock / storage room
  • Workshop / service area
  • Private office
  • Shipping / receiving area
  • Outdoor patios
  • Display areas that is part of the retail space (e.g. outdoor garden centre)
  • Line-ups to enter store

Restaurants/bars
  • Indoor takeout counters
  • Indoor dining area (when permitted to open)
  • Indoor food preparation areas that is open to the public

  • Outdoor drive-thru windows
  • Outdoor dining area
  • Kitchen that is physically separated from the dining area and not accessible to the public
  • Staff lounge / private office
  • Shipping / receiving area not open to the public

Malls/plazas
  • Indoor areas open to the public
  • Outdoor areas open to the public
  • Administrative offices, service areas or other areas not open to the public

Page last updated: 17 June 2021, 06:50