Enforcement

    Where are face coverings mandatory? Does the by-law apply only to City facilities?

    Face coverings are mandatory in all indoor public spaces – not just City facilities. The mask or face covering must be worn in any indoor area that is openly accessible to the public.

    Examples of BusinessesWhere  face covering is requiredWhere a face covering is not required
    Retail stores
    • Retail floor/aisles
    • Cashier area/queues
    • Service desks/counters
    • Publicly accessible washrooms

    • Staff lounge
    • Stock / storage room
    • Workshop / service area
    • Private office
    • Shipping / receiving area
    • Outdoor patios
    • Display areas that is part of the retail space (e.g. outdoor garden centre)
    • Line-ups to enter store

    Restaurants/bars
    • Indoor takeout counters
    • Indoor dining area (when permitted to open)
    • Indoor food preparation areas that is open to the public

    • Outdoor drive-thru windows
    • Outdoor dining area
    • Kitchen that is physically separated from the dining area and not accessible to the public
    • Staff lounge / private office
    • Shipping / receiving area not open to the public

    Malls/plazas
    Indoor areas open to the public
    • Outdoor areas open to the public
    • Administrative offices, service areas or other areas not open to the public

    Which businesses are exempt from the by-law?

    The following businesses are exempt from the by-law?

    • day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
    • hospitals and portions of buildings used by regulated health professionals;
    • buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
    • portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
    • portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
    • school transportation vehicles

    Now that face coverings are mandatory, does that mean we no longer have to practice physical distancing when we’re inside?

    No, physical distancing is still necessary. Wearing a face covering will not, on its own, eliminate COVID-19. Please follow the Core Four actions to help us overcome COVID-19:

    1. Stay apart: Maintain 2-metres distance from everyone outside your safe social circle.

    2. Lather up: Wash your hands often with soap and water or use hand sanitizer.

    3. Mask up: Wear a non-medical mask where maintaining physical distancing is difficult and where masks are mandatory. Protect the supply of medical grade masks for health care workers.

    4. Get tested: If you think you might have COVID-19 or have been exposed to it you should get tested. While waiting for test results, stay home, self-isolate and prevent potential spread.

    Can a storeowner deny me service if I’m not wearing a face covering?

    Yes, a storeowner can prevent you from entering their place of business if you are not wearing a face covering, unless you have a legitimate reason for exemption (see FAQ regarding exemptions). If you enter contrary to their consent, you will be trespassing and the storeowner can call 311 to request by-law officers to attend their place of business.

    What should I do if I see people not wearing face coverings in indoor public places?

    If you see people without face coverings in indoor public places, whenever possible, notify store personnel or call 311 to report it.

    How will this by-law be enforced? Can I get a ticket for not wearing a face covering?


    If by-law officers see people without face coverings in indoor public spaces, they will issue tickets to those people if they don’t have a reason for an exemption. 

    They may also charge the business owner if they knowingly allowed people into their place of business without an exemption or face coverings.

    If someone ignores a business owner’s direction to wear a face covering or leave, the business owner can call 311 and the offender may be fined by by-law officers. 

    Where can I get a mask if I don’t already own one?

    You do not need to wear a “mask”. The by-law states that masks or face coverings must be worn. A face covering can be a scarf, bandana, or any other article of clothing which covers the nose, mouth and chin without gapping.

    How long will face coverings be mandatory?

    The City of Brampton’s mandatory face covering by-law will be in effect for a temporary period of time expiring at 12:01 a.m. on October 1, 2020, unless extended by Council.

    How old do my children have to be to wear a face covering?

    Children two years of age and under are not required to wear a face covering. Children from 3-5 years of age are encouraged to wear a face covering but aren’t required to if they refuse and cannot be persuaded to do so by their caregiver.

    How should I dispose of my disposable mask?

    Never discard your mask anywhere but in the garbage.

    Who doesn’t need to wear a face covering?

    Some people are not able to wear a mask or face covering. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask or face covering.

    The following individuals would be exempt from the requirement to wear a face covering:

    • children 2 years of age or younger;
    • children between the ages of 3 and 5 who refuse to wear a Face Covering and cannot be persuaded to do so by their caregiver;
    • Persons who have trouble breathing or are otherwise unable to wear a Face Covering for medical reasons or by reason of disability, including Persons unable to place or remove a Face Covering without assistance;
    • Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the Emergency Orders;
    • Persons while consuming food or drink provided such businesses are permitted to operate under the Emergency Orders and all other conditions of the Emergency Orders are met;
    • Persons while receiving services involving the face and requiring the removal of a Face Covering, provided such services are permitted to operate under the Emergency Orders and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

    The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.

    Is the City distributing free masks to residents?

    To help residents adjust to the Mandatory Face Coverings by-law, the City will be distributing 3 non-medical masks to every household by mail.

    When will I receive my masks in the mail?

    You should receive your 3 free masks in the next few weeks. It will take a minimum of 2 weeks to distribute the masks to all residents.

    My family has more than three people in our household. How can I get more masks?

    To encourage mask use within the City in indoor public spaces in compliance with the City’s Mandatory Face Coverings by-law, the City is mailing 3 masks to each household. Additional masks are not available from the City at this time.

    Are masks mandatory on Brampton Transit? Will that be enforced?

    Yes, non-medical masks or face coverings are mandatory on all Brampton Transit buses and at terminals, with exceptions. Those with medical issues or a disability that may prohibit them from wearing a mask or face covering, and children under the age of two, don’t have to wear one. Under the City by-law, Enforcement may issue tickets for non-compliance. Our Operators will not be enforcing or denying rides as there are exceptions to the by-law, but are encouraged to continue to educate the public that face coverings are mandatory on Brampton Transit. Click here to learn more.

    Are face coverings mandatory in common areas of apartments and condominiums?

    Yes. On August 5, the Mandatory Face Coverings by-law was amended to make face coverings mandatory in common areas of all apartments, condominiums, hotels and motels and short term accommodations in Brampton. This includes vestibules, lobbies, hallways, stairs, elevators, underground parking levels, meeting rooms and other common use amenity spaces.