FAQ

You can help protect yourself and loved ones by taking the following precautions and getting vaccinated:

• Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
• Avoid touching your eyes, mouth and nose as much as possible.
• Avoid contact with people who are ill and their items.
• Cover your coughs and sneezes with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Wash hands after coughing and sneezing.
• Maintain a healthy lifestyle, including a healthy diet, exercise and enough sleep, to enhance your body's immune system.
• If you need to self-isolate, please follow the advice from your healthcare provider.

Common signs include fever, and respiratory symptoms such as cough, shortness of breath, and breathing difficulties. In more severe cases, infection can cause pneumonia and acute respiratory distress.

Please take the online self-assessment test at Telehealth Ontario. If you are concerned about your symptoms after taking this assessment, call Telehealth at 1-866-797-0000 or Peel Public Health at 905-799-7700.

Testing is available in Brampton. Please refer to this section of the Region of Peel’s website for up-to-date information on testing locations.  

The City follows the guidance of Peel Public Health. Get the latest info about vaccination from the Region of Peel’s website.  

For anyone in Peel who is required to self-isolate but cannot do so at home, the Region of Peel has established voluntary isolation and recovery programs to support. Click here for more information.

Details of all City of Brampton public-facing employees who test positive for COVID-19 can be found under City of Brampton COVID-19 Case Update.

As soon as the City is made aware that an employee has tested positive for COVID-19, the employee goes into self-isolation for 14 days. The City’s priority is providing support to this individual and their family, and continuing to help protect the health and safety of our employees, customers and community. 

Public Health reaches out to individuals who have been in close contact with the employee. 

When deemed necessary, the City issues an update internally and updates the webpage with the dates and locations where the employee worked last.

The Brampton Entrepreneur Centre is closed until further notice. Virtual programs and new services are being offered to further support local businesses, including:

• The newly launched investbrampton.ca website with a dedicated COVID-19 information page.
• Virtual business advisory services to support with registering a business, business planning, accessing government assistance programs and more. Local businesses can access these services through this online form https://www.brampton.ca/EN/Business/BEC/resources/Pages/Business-Consultation.aspx
• eNewsletters to keep businesses up to date on government announcements, funding, and relevant programming. Businesses can subscribe here 
• Connect with business leaders and entrepreneurs in Brampton via the Brampton Entrepreneur Centre Cafe
• Online resources such as the #SupportLocalBrampton campaign
• Access to all events and webinars hosted virtually for businesses via www.brampton.ca/bec

Bidders are advised that during this period of time, the bidding process will proceed as normal, including submitting questions and bid closings.

As usual, Bidders may submit questions pertaining to a specific bid call to the Purchasing Representative through the Bidding System using the ‘Submit Question’ button. However, some procurement processes could take longer than usual due to City facilities closure. 

For general inquiries, vendors may contact Purchasing at purchasing@brampton.ca. Emails will be monitored by Purchasing staff.

The City has committed to accelerating payment of invoices owed to local vendors, suppliers and non-profits, with a target of 14 days from our usual 30 days, to get money back to local businesses as quickly as possible.

Yes, Service Brampton will continue to operate as usual through phone, email and online at www.311Brampton.ca. Try our new mobile app, available on Google Play and the App Store.

City-led construction projects are considered as essential services and are not impacted by the Jan 14, 2021 provincial orders. Please read here for more details. 

Marriage licences are now issued by appointment only. Required documents list and details are available in multiple languages on the Marriage Licenses web page. To book an appointment click here.

Currently, the City is not conducting civil weddings, but it is anticipated that it will resume in fall 2021. Email marriage.licence@brampton.ca or call 905.874.2113 for information about civil weddings.

Please book an appointment. Currently these services are offered twice a week:

Tuesdays: 1 - 3:30 pm
Thursdays: 9 am – 12 noon

Before booking your appointment, please familiarize yourself with the guidelines and document requirements. The information is available on the City’s webpage.

As of September 9, 2020 the Buildings Division located at Unit 1 of Flower City Community Campus is open for appointment-based, in-person services. Click here to book an appointment for:

• Permit applications for non-residential applications
• Permit Issuance/Payments for non-residential applications
• Sign Permits
• Zoning Services

In addition to continuing inspections of unoccupied buildings, effective April 6, the City of Brampton Building Division will be accepting requests for remote video inspections of occupied residential buildings until our onsite operations resume. Click here for more information.

Animal Control will be on the road Monday to Friday from 7 am to 10 pm and Saturday and Sunday from 8 am to 6:30 pm, and will be responding to the following calls only:

• Pick up of sick/injured/aggressive domestic animals and wildlife
• Aggressive animal
• Dog running at large
• Dog bite investigation
• Pick up of confined stray dog
• Pick up of dead animal

Park Patrols will be completed when deemed necessary to identify pets and owners that have created a situation of concern in a public area. Outside of these hours we will be responding to emergencies only.

The animal shelter and office at Chrysler Drive is open for appointment-based services such as for adoptions etc. Online appointment booking is coming soon. Until then, appointments can be made  by contacting Animal Services. Click here for details.

COVID-19 is predominantly human disease, but we can’t completely ignore the role of animals even if it’s small. We can use simple, practical measures to reduce the presumably low risks to and from animals, and we should:

• If you’re infected, limit contact with animals.
• If someone in your house is infected, keep your animals away from other animals and people.

Social distancing includes your pets. Keep your pets away from other people and animals outside your household, just like you should be doing with yourself.

The current spread of COVID-19 is a result of human-to-human transmission. Scientists are still trying to understand if and how it affects animals. To date, research indicates that cats and dogs are not likely to be infected with SARS-CoV-2 (the virus that causes COVID-19).

There is no evidence to suggest that pets or other animals play a role in transmitting the disease to humans.

If you are sick, you have COVID-19 symptoms or are self-isolating due to contact with a COVID-19 case, you should follow similar recommendations around animals, as you would around people in these circumstances. As there are many unknowns, and experts believe the risk of human to pet transmission is very low, exercise caution and avoid close contact with your pets while sick. 

• If possible, have another member of your household care for your animals while you are sick. 
• Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food. 
• If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.
• Limit your animal's contact with other people and animals outside the household until your illness is resolved.

Have a plan. Identify a temporary caregiver in case you are hospitalized and prepare an emergency supply kit for your pet. 

This should include:

• Name and contact information for the person who can care for your pets
• Name and contact information for a back-up in case your original choice is no longer able to help
• Food, treats, a leash, toys and any other supplies necessary to care for your pet for a minimum of two weeks
• A crate or carrier to transport your pet, properly labelled with your pet’s name and your contact information.
• Vaccination records
• Collar with ID tags (ensure their microchip information is up to date)
• Medications and prescriptions, along with instructions
• Daily care instructions
• Your veterinarian's contact information

Follow advice, based on current knowledge and research and the recommendations for caring for pets of COVID-19 positive owners. Know the risks and decide for yourself, in consultation with your physician and your family.

To minimize human-to-human contact, keep people safe, and reduce the number of pets entering the shelter to maintain space for sick and injured pets, animals suffering from cruelty and neglect, and dogs that pose a public safety risk.  We are providing the necessary functions to the community of Brampton to ensure the protection of human and animal health and safety.

Yes. We are performing all of those services by appointment only. Please visit the BAS adoption page for more information.

You can contact your local food bank or BAS for additional resources and support.

All Brampton parks and trails, including playgrounds, are open. Please note that park equipment is not sanitized. For information on what’s open and closed, click here.

In accordance with the Province of Ontario's Roadmap to Reopen plan, Brampton Library is pleased to offer in-branch services at Chinguacousy (in the Brampton Civic Centre), Cyril Clark, Four Corners (Downtown), and Springdale Branch Libraries. Curbside Pickup is still available at Gore Meadows, Mount Pleasant Village, South Fletcher's, and South West Branch Libraries. For our hours of operation, services, and safety protocols, please click here. 

We are thrilled to announce that in our open branches, the public may now browse our collections of books and DVDs to select the materials they want to borrow, and pick up their holds reserved online. Please wait for a notification that your held items are ready before requesting them. Use of sit-down computers for a maximum of 1 hour per visit and printing, photocopying, and scanning at a cost of 20 cents per page is available. Library Chromebooks are not currently available. 

At this time, in-branch study space, quiet space, and the use of personal devices to work or study is not permitted. We encourage customers to use our self-check-out kiosks and our Brampton Library mobile app to check out Library materials. To learn more about our app, please click here. 

Whether in-branch, or at curbside, Brampton Library is ready to inspire connections with you, safely. Click here to get a library card and click here to subscribe to our email updates.

All city cemeteries are open. For more information, click here.

Beginning Thursday, June 25, 2020 the downtown Brampton parking garages will reopen for public use. Due to the ongoing concerns with COVID-19, please continue physical distancing practices where possible when using the garages or parking lots.  Wear masks, especially when physical distancing practices cannot be met. 

Parking will remain complimentary at this time.

With the Provincial government permitting Peel Region to move to Stage 2 of reopening, it is expected that the demand for parking in the downtown core will continue to increase as more businesses reopen. The garages are being reopened to ensure the demand for parking is met and to avoid illegal parking that poses a health and safety risk to motorists, cyclists and pedestrians. 

Due to COVID -19, continue physical distancing practices where possible when using the garage or parking lot. Please wear masks, especially when physical distancing practices cannot be met.

The City encourages all who utilizing the parking facilities to continue physical distancing practices when using the garages or parking lots. Having members of the public park in the garage structures, it forces vehicles to park door to door, which can lead to people being in closer proximity of one another. To minimize the number of garage user interactions, strategic parking stalls have been marked off to limit the capacity of vehicles in the garages. The City recommends that residents avoid parking directly next to other vehicles where possible and avoid getting in and/or out of vehicles until a distance of 2 meters (6.5 feet) from other users can be achieved. Please wear masks, especially when physical distancing practices cannot be met.

The City encourages you to park at one of the open parking facilities or on the street. The City will not be charging for approved parking locations. Enforcement Officers will not ticket street-parked vehicles unless it is a safety issue or a vehicle is interfering with normal traffic flow. All City owned and operated parking facilities in the downtown are now open for use.

This is currently under review. When a decision is made, it will be communicated to all pass holders.

Currently, like all city facilities, The Alderlea is closed to the public.

Please visit here to tour The Alderlea virtually, and connect the team for future events.

View the roles and responsibilities of the Government below including the City of Brampton, Region of Peel, Province of Ontario and Government of Canada. To download an accessible version of this information, click here.

The Backyard Garden Program is an eco-friendly initiative to help support food security in our city, and encourage residents to get active at home during the COVID-19 emergency.  Click here for details. 

All Recreation Centres are closed until further notice. A full update on available Recreation programs and services is available here.

All City of Brampton recreation facilities are closed to the public and indoor programs continue to be suspended until further notice. 

All outdoor recreational courts and sports fields, such as golf courses, basketball courts and soccer fields are now open. Click here for more details on what's open.

Brampton Recreation has launched Recreation at Home, a virtual programming hub featuring a variety of video and printable tutorials to keep residents active, entertained and engaged while at home. Digital resources are available for all age groups and interests in three areas: Virtual Fitness, Adventures at Home in Arts and Crafts, and the Senior’s Digital Café. A list of activities can be located here.

For rental spaces that remain closed, staff will be processing cancellations in a chronological order. City of Brampton Recreation staff will be contacting contract holders to confirm credits have been received or to process refund applications if requested by the contract holder. If residents would like to expedite cancellations of contracts and bookings, please contact facilityrentals@brampton.ca.

The following information applies to all membership types that were active during the second COVID-19 fitness amenity closure on October 10, 2020: 

• Upon reopening of group fitness classes, an extension will automatically be applied to all annual Fitness and Neighbourhood memberships from the October 10, 2020 closure of indoor fitness amenities.
• One month Fitness and Neighbourhood memberships were withdrawn and a credit added to accounts, effective October 10, 2020.

The following information applies to all annual membership types that were active during the first COVID-19 closure on March 16, 2020:

ANNUAL MEMBERSHIPS

Scheduled Payments: Monthly payments for existing members resumed on September 8, 2020. As of this time, members could resume the remainder of time left on their membership plan plus an additional 30-day extension. During the closure period, we were not processing monthly scheduled payments.

Upfront Payments: For residents who paid for their annual membership upfront, an extension has been automatically applied for time lost due to the closure plus an additional 30-day extension.

ONE-MONTH MEMBERSHIPS

All one-month membership holders have automatically received a credit on their City of Brampton account that is pro-rated as of March 16, 2020.

PUNCH PASS MEMBERSHIPS 

All punch pass memberships have been automatically extended for time lost due to the closure.

If you have any questions or concerns regarding your membership, please contact us by email at recreationadmin@brampton.ca.

With the current physical distancing measures in place and actions taken to prevent the spread of COVID-19, the City of Brampton is implementing Interim Bike Lanes to provide residents an alternative cycling option to the recreational trails.

With vehicular traffic in Peel Region down by 33 per cent as a result of COVID-19, this presented a unique opportunity to showcase a part of this planned east-west cycling facility that will provide a safe connection for people on bicycles to essential amenities and to the City’s recreational trail network.

The City is temporarily closing off the curb lanes until the permanent protected bike lanes are implemented. The bike lanes were approved as part of the Active Transportation Master Plan and the City is working on design options for the lanes. 

The following sections of road will be closed to vehicular traffic and re-purposed for bicycle use only:

• Vodden Street - Ken Whillans Drive to Howden Boulevard
• Howden Boulevard – Vodden Street to Central Park Drive

To complement and maximize the value of the interim bike lanes along Vodden Street and Howden Boulevard, here’s a map of bicycle-friendly loops to increase access for residents to more essential amenities.

In response to COVID-19 and to ensure Brampton Transit is serving its community safely, they are currently operating on a reduced service. Check schedules before travelling. 

To reduce COVID-19 transmission in the community, Brampton Transit has implemented a number of safety measures. Non-medical masks are mandatory on buses and at terminals. All riders are encouraged to regularly check Brampton Transit’s website for the latest schedules and service updates and to learn more about Brampton Transit’s COVID-19 safety measures.

As of March 6, an enhanced cleaning and sanitizing schedule began at Brampton Transit. We’ve increased the frequency of bus cleanings using OXIVIR, a disinfectant solution that we currently use.

It is Brampton Transit’s goal to disinfect all hard surfaces, operator compartments and seats every 48 hours. The majority of buses are currently sanitized every 24 hours.

The additional cleaning and disinfection schedule will be in place for the foreseeable future and are being monitored.

Brampton Transit facilities and terminals have hard surfaces wiped down and sanitized on a daily basis.

We will be doing the deeper clean for the next foreseeable future. We are working closely with the Region of Peel, other transit agencies and the Brampton Emergency Management Office to monitor risks.

Details of all City of Brampton public-facing employees who test positive for COVID-19 can be found under City of Brampton COVID-19 Case Update.  

As soon as the City is made aware that a transit operator has tested positive for COVID-19, the operator goes into self-isolation for 14 days. The City’s priority is providing support to this individual and their family, and continuing to help protect the health and safety of our employees, customers and community. 

Public Health reaches out to the employees who have been in close contact with the operator. 

When deemed necessary, the City issues an update internally and updates the webpage with the route information. People who travelled on the routes listed below, who are feeling well, with no symptoms, should continue to go about their daily routines and not call Public Health. People who develop symptoms are asked to call Public Health and if anyone requires emergency medical assistance, please call 911.

 

All public events scheduled at City facilities are cancelled until further notice.

Community events taking place in City facilities will also be cancelled during this period.

All in-person performances and events scheduled at City of Brampton Performing Arts Venues, including The Rose Brampton, are cancelled or postponed until further notice. Performing Arts venues are closed to the public until further notice.

Effective April 3, 2021: Live from the Rose performances in April 2021 that were scheduled to be broadcast live from The Rose stage have been cancelled or postponed in accordance with province-wide shutdown. Select performances and workshops that do not require artists to participate in-person are unaffected and will continue. Check The Rose Brampton’s social media accounts or www.therosebrampton.ca for the latest news and updates. 

Contact The Rose Brampton’s Box Office during operating hours (Monday to Saturday, 10 AM to 6 PM) at 905 874 2800 ext. 62803 and 62804, or email boxoffice@brampton.ca.

Yes. The City has modified flag-raising events with a maximum on-site attendance of 40, including community organizers. Contact the Protocol office for more details.

All City Council, Committee and Committee of Adjustment meetings are cancelled until further notice.

Please note that cash payments are not accepted. There are many other options to pay taxes:

• At a bank or other financial institution: Property taxes are payable at most banks or trust companies (financial institutions may charge for this service).

• Internet/telephone banking through financial institutions: When making the transaction, enter your 17-digit Tax Roll Number starting with 10 and ending with 0000 as the requested account number.

• Credit card payments: are not accepted directly by the City of Brampton. However, Property Taxes can be paid online by credit card using an online bill payment service provider such as Plastiq or Paytm. The service provider may charge service fees and there may be restrictions on the types of credit cards accepted. The City of Brampton receives only the billed tax amount. Payment is processed by the City on the date we receive the funds which may be a few days after payment is made. Please refer to the service provider's website for terms and conditions of their service, charges and payment processing times.

• Cheques: made payable to “Brampton Taxes” can be dropped off at the drop box at City Hall. Cheques can also be mailed to PO Box 4263 Station A Toronto ON M5W 5T5. Write your 17-digit Tax Roll Number on each cheque. Postdated cheques cannot exceed one year from the first issue date.

• Pre-Authorized Tax Payment Plan: the City withdraws your tax payments automatically from your chequing account (you cannot use a line of credit, credit card or savings accounts). There are no service charges or fees for enrolling in the plan.

 If you require more information or wish to enroll, visit the Pre-Authorized Payment Program

To learn more about payment options, click here.

City Hall is open for appointment-based, in-person services. To book an appointment to pay taxes, click here. There are other, easier and quicker ways to pay taxes, described above and we strongly encourage you try it. 

The drop box is to be used only for cheque payments. Please do not deposit cash in the drop box.

Taxpayers can use the on-line My Property Tax Service to access their tax information.  The unique Customer Number is required in order to use this online service.

Taxpayers who are enrolled in Pre-authorized Tax Payment program (PTP) with the City can cancel their future due instalments, by clicking here to contact Property Tax and submitting their PTP enrolment cancellation request. In order to resume the pre-authorized payment at a later date, the payment holder will need to re-apply to the City.

All cancellation requests must be received in writing. You must include your name, property address, roll number and details of your request.

Cancelling a plan removes the payment agreement from the account. Payments will not be taken automatically from your bank and the property owners are responsible for making the tax payments as per the billing due dates. In order to re-enroll in the Pre-authorized Tax Payment plan, owners will need to reapply for enrolment using this form.

If you applied to the City to defer your 2021 property taxes, please ensure deferred payments are made to the City in full by December 15, 2021 to avoid interest and charges. Click here for convenient options to pay your taxes. 

The City will accommodate payment arrangements for accounts that are 3 years in arrears. If you have received a Final Notice for Tax Arrears and would like to enter in a payment arrangement, please contact Corporate Collection by email at taxcollections@brampton.ca or by calling 905.874.5280 for payment arrangement options.

As of Monday, June 7, 2021 all in-person trials for Provincial Offences Act matters are in the process of being scheduled for remote (video) appearances.  Parties will receive a Notice to Parties Regarding Video Appearance or a Notice of Trial with Zoom video appearance details. Should you not receive a new notice, it is your responsibility to contact the court to make further inquiries or go to www.ontario.ca/ticketsandfines to check the status of our ticket. To update your address, please forward an email to provoff@brampton.ca.   

You can pay City of Brampton parking tickets and most other Provincial Offences Act (POA) violations by telephone, by mail or online by visiting www.brampton.ca or www.paytickets.ca.  Payment for Provincial Offences Act (POA) violations may be made over the phone with a valid credit card Monday – Friday between 8:30 am and 4:30 pm (excluding Holidays) please call 905.450.4770 and follow the prompt to make a payment over the phone.  For Brampton parking tickets please call 905.874.2404 to make payment.  A service fee will apply to all online and telephone payments.

Early Resolution meetings will be accepted and processed by the court. To request an early resolution meeting, select the applicable box on the back of the ticket (option #2) and return to the court. Please note the Prosecutors have elected to have Early Resolution meetings by telephone and as a result, you may choose that option on the offence notice. Acceptable forms of delivery are: 

1. Drop ticket off in the drop box located at the front entrance of the court office (5 Ray Lawson Blvd.), 
2. Mail the ticket to the court location noted on the back of the ticket, OR 
3. File online through www.ontario.ca/ticketsandfines  OR 
4. File online through www.brampton.ca/courtservices OR 
5. Scan the front and back of the ticket and email to earlyresolution@brampton.ca 

Trial requests may be filed in person at 5 Ray Lawson Blvd., Brampton by filing a Notice of Intention to Appear or alternatively by e-mailing your Notice of Intention to Appear to requestatrial@brampton.ca or by drop off in the drop box located at the front entrance to the court building.

To obtain the Notice of Intention to Appear form, please access our website’s Online Forms and Guides webpage.

The courthouse at 5 Ray Lawson Blvd opened on July 6. 

Those attending the courthouse must complete the mandatory Covid-19 Courthouse Screening on the day of their anticipated attendance at the Courthouse by going to https://covid-19.ontario.ca/courthouse-screening/    and show approval for entry to the security guard. Upon entry, follow all posted signage and directions. There will be a designated one-way entry door, where you will be greeted by a security guard. Hand sanitizer will be provided upon entry, then visit the Information Counter for a queue ticket. 

If your queue is at capacity, you will be prompted to provide your cell phone number to receive a queue number via text message, then wait outside until you receive a text advising you to enter the building. Colour coded floor markings will guide you to different service areas in the building.  Masks are required in all public spaces.

The Order pursuant to s.85 of the Provincial Offences Act issued by the Chief Justice of the Ontario Court of Justice extending certain time periods under the Provincial Offences Act expired February 26, 2021

Court Administration has recommenced enforcement of all outstanding fines that are have now passed the due date imposed by the court.

Completed and signed extension applications can still be submitted and processed through our office via email provoff@brampton.ca or by the drop box located at the Provincial Offences Office located at 5 Ray Lawson Blvd.  

You can access the extension application form on our website here.

If your driver’s license is under suspension or if you cannot renew the sticker on your license plate, please ensure prompt submission of a completed Extension Application.  Extension Applications will be reviewed on a priority basis.  

To obtain the outcome of your application, please visit www.ontario.ca/ticketsandfines.

Completed and sworn reopening applications can be submitted through the drop box located at the Provincial Offences Office at 5 Ray Lawson Blvd. Unsworn Reopening Applications can be brought into the court office to be commissioned before a Commissioner of Oaths.   Please ensure you have photo identification when attending the court office for this purpose.  Reopening Applications will be reviewed on a priority basis.  For individuals with an imposed driver’s license suspension, please follow up with our office via email at provoff@brampton.ca

You can access the reopening application package by visiting our website here.

For application information, please visit www.ontario.ca/ticketsandfines

Requests to schedule Screening Reviews can be done over the phone with Service Brampton (call 311).  Due to social distancing restrictions, it is encouraged that screening and hearing review requests are done without attending the court office.

As of July 6, 2020 all scheduled screening and hearing reviews will be held in person at 5 Ray Lawson Blvd in Hearing Room # 1.  Please access our website for safety practice prior to attending the court office.

Yes, it is open during regular business hours from Monday to Friday, 8:30 am to 4:30 pm. We encourage you to visit our website at www.brampton.ca/courtservices as most of the services may be done online. You may also call the Prosecutions main number at 905.450.7211 during regular business hours if you have any questions.

Motions, Applications, Appeals and First Adjournment Requests may be served by email to service-prosecutions@brampton.ca. To request disclosure, please visit www.brampton.ca/disclosure for information.

Disclosure may be requested at the kiosk on the second floor of the courthouse located at 5 Ray Lawson Boulevard or by submitting a request online. You may visit www.brampton.ca/disclosure for further information and to submit your request.

 

The City is working with three local food distributors: 

Knights Table

287 Glidden Road, Unit 4

905-454-8725

Donations accepted Monday - Friday 8 am - 6 pm, Sat & Sun 8 am - 4 pm

Food Bank support is available through pre-packed hampers that will be distributed to regular service users, Wednesdays – Fridays 10 am - 4 pm

Regeneration

253 Queen Street East

ted@regenbrampton.com

Donations accepted Mon-Fri 8 am - 8 pm

Emergency food bank is open Wednesdays and Fridays at 12-2 pm

United Sikhs

585 Guru Nanak Street

905-672-2245 or 905-799-2682 or 647-287-4644

Donations accepted Mon-Sun 11 am - 8 pm

Local food banks especially need the following items:

• Diapers (size 2, 3, 4)
• Baby formula
• Mac & Cheese
• Side dishes
• Small bags of rice
• Flour
• Tea
• Instant coffee
• Toilet paper
• Toiletries (toothpaste, deodorant, soap, shampoo)
• Canned meat (tuna, chicken, ham)
• Boxed fruit juice

For information on picking up prepared meals, please visit our community resources page

You can access the following food services in Brampton:

Regeneration Brampton 

Changes to service: Food will be served for takeout only 

Contact: 905.796.5888

Address: 156 Main Street North (Grace United Church location)

Hours of operation:
Breakfast: seven days a week, 8 am to 9:30 am (ending at 9:15 am on Sundays)
Lunch: Monday to Thursday, 11:30 am to 12:30 pm

Knights Table

Changes to services: Food will be served for take-out only

Contact: 905.454.8725

Address: 287 Glidden Rd unit #4

Hours of operation: Monday to Friday, 8 am to 6 pm Weekends, 8 am to 4 pm 

United Sikhs

Langar (free vegetarian meal) may be picked up daily.

Contact: 905-672-2245, 905-799-2682 or 647-287-4644

Address: Guru Nanak Mission Centre, 585 Guru Nanak Street

Hours of operation: Mornings 11 am – 1 pm, Evenings 6-8 pm

Note: All shelters in Peel are operating 24 hours a day, seven days a week, and are are health screening for COVID-19 over the phone and in-person. Entry will be denied should persons fail to pass the health screening procedure and additional measures will be taken to assist these individuals specifically. The public is encouraged to call before coming in whenever possible.

Check the Region of Peel's COVID-19 Housing and Homelessness Update page for details on the actions that they are taking to prevent the spread of the virus within each shelter.

Wilkinson Shelter (For males over 25)
Contact: 905.452.1335
Address: 15 Wilkinson Road, Brampton

Our Peel Place (Youth ages 16-24)
Contact: 905.238.1383
Address: 3579 Dixie Road, Mississauga

Brampton Queen Street Youth Shelter (Youth ages 16-24)
Contact: 905.791.2334
Address: 3458 Queen Street East

Interim Place North & Interim Place South (For persons fleeing abuse or violence)
Interim Place North: 905.676.8515
Interim Place South: 905.403.9691

Family Life Resource Centre (For persons fleeing abuse or violence)
Contact: 905.451.4115

Peel Family Shelter (For families and persons accompanied by children)
Contact: 905.281.1272
Address: 1767 Dundas Street East, Mississauga

Cawthra Shelter(For persons over 25, and spouses) 

Contact: 905.281.1272
Address: 2500 Cawthra Road, Mississauga

Housing Help Live Answer (Housing worker support)
Contact: 905.453.1300
Hours of operations: Monday to Friday, 8:30 am to 4:30 pm

Region of Peel Outreach and Street - Helpline

Changes to services
Extended hours of operation. No changes to services.

Contact
1.877.848.8481

Address
In-person service

Hours of operation
Monday to Friday, 8:30 am to 9 pm
Weekends, 11 am to 3 pm

Services

• Advocacy for members of the homeless community and those at risk of homelessness. They are the main contact for public service calls regarding homelessness in Brampton.
• Facilitate resources for persons experiencing homelessness and provide in-person assistance with the following services:
  • Mental health support
  • Substance use harm reduction
  • Family transitional outreach
  • Ontario Works services
  • Housing support 

For mental health support resources, click here.

For government supports, click here. 

Families/residents that are in need of food urgently, can complete the Social Support on-line form.  We work with the local food banks and can arrange to have a hot meal  or food hamper delivered.   Remember to identify any food restrictions or food allergies.

Please note:

• It can take up to 48 hours to fulfill the food request, therefore, please ensure you have enough food until your next food request.
• The food delivered comes from a local food bank, therefore, not all items requested can be fulfilled, since it all depends on donations.

Yes.  You will need to reorder a hot meal/prepared meal everyday, or as required.

If you choose a pick-up option, we will not send any confirmation. You can pick-up your order from the selected location during their pick-up hours of operation.

Yes.  You will need to reorder to continue to receive a food hamper.

Please note, it can take up to 48 hours to fulfill the food request, therefore, please ensure you have enough food until your next food request.

The food delivered comes from a local food bank, therefore, not all items requested can be fulfilled as food availability is based on donations. 

• If you want to help the City of Brampton and your community, please contact us so we can use your services where they are most needed.  Email us at covid19support@brampton.ca
  
  
• All volunteers must:
  • Be under the age of 65;
  • Be in good health.  No recent travel outside of Canada within the past 30 days; and
  • Be required to have a valid police check and provide us with a copy.  If you would like to volunteer, but do not have a police check, we may be able to assist with this.  Please email us at covid19support@brampton.ca

The Peel Regional Police record services are still doing vulnerable sector checks during COVID-19 with higher priority being taken for those who are working to assist during the COVID-19 emergency. They are operating with a few important changes:

•  Booking appointments for sector checks to be done at PRP 22 Division (7750 Hurontario St, Brampton, ON L6V 3W6)
• Servicing applicants Monday-Friday from 8am-3pm. 
• Volunteers must call in before coming in at 905-453-2121 (ext 4338)
• Not accepting cash; volunteers should pay by debit or credit (Mastercard/Visa payment)

The province has extended the validly of all permits; they are not processing renewals. For individuals whose parking permit has expired during the COVID-19 health crisis and are unable to renew their permit due to office closures, Enforcement will be honoring the existing permit until operations resume. to allow for permits to be renewed.

First-time applicants can still apply but it could take longer than the usual process. Visit the link below for more information.

https://www.ontario.ca/page/get-accessible-parking-permit

The City makes every effort to ensure that web and other communications materials are accessible to all. Should you required information in alternate formats, you can submit an online request using this form.

TransHelp is operating in a modified process.  Visit the Region of Peel link below for more information.

https://www.peelregion.ca/coronavirus/affected-services.asp#th

The Region of Peel has comprised a list of all of the social support services available to Seniors and Vulnerable people, please visit the link below to find the list of all the resources.

https://www.peelregion.ca/coronavirus/social-support/#well

Business licences can be renewed by contacting licensing@brampton.ca.

Business licences can be renewed by contacting licensing@brampton.ca.

In response to the COVID-19 office closure, business licences with an April 30 or May 31 renewal deadline have been provided an extension option to August 30, 2021. This means a 2019 licence will be valid until August 30, 2021.  For any questions, please contact licensing@brampton.ca

Please see the online business application package and requirements. If you have questions, reach out to licensing@brampton.ca

These licences are now issued by appointment only. Learn more about booking an appointment here.

These licences are now issued by appointment only. Learn more about booking an appointment here.

Please see this webpage for details, and if you have questions, reach out to licensing@brampton.ca.

• Expiry date for owner licence renewals is now September 30, 2021. 
• Any Instructor’s licence may be renewed by emailing the renewal form along with the driver and criminal record search to enforcementclerks@brampton.ca
• Driving School Operators Licences may be renewed now by emailing the renewal form along with the rate sheet and instructor list to enforcementclerks@brampton.ca 
  (Note) instructors can’t renew their vehicle or instructor licences without the school renewing their licences.
• Driving school vehicle licence cost: $174
• Driving school instructor licence cost: $98

• The expiry date for Limousine is unchanged, September 30, 2021.
• Any Driver’s licence that expired may be renewed now by emailing the renewal form along with the rate sheet and instructor list to enforcementclerks@brampton.ca
• Limousine Plate Owner licence cost: $274
• Driver licence cost: $98  

• Expiry date for owner licence renewals is now May 31, 2021.  
• Any Driver’s licence that expired may be renewed now by emailing the renewal form along with the rate sheet and instructor list to enforcementclerks@brampton.ca 
• Refreshment vehicle licence cost – Class A & D: $298 or Class B & C: $241
• Driver licence cost: $98  

• Expiry date for owner licence renewals is now February 28, 2022.  
• Any Driver’s licence that expired may be renewed now by emailing the renewal form along with the rate sheet and instructor list to enforcementclerks@brampton.ca 
   2011 vehicles registered as taxicabs will be permitted to remain on the road until February 28, 2022.
• Vehicle’s requiring model year extensions will only be required to submit one safety standards certificate.  
• Priority List renewals can be processed by email.
• Any changes of vehicles or filing of leases can be processed by emailing enforcementclerks@brampton.ca 
• Taxi owner plate licence cost: $494. Driver licence cost: $98  

• Expiry date for owner licence renewals is June 30, 2021, please sign and provide the required documents and submit the form and the additional documents using the online renewal form for tow trucks.  
• Any Driver’s licence that expired will need to be renewed within 90 days of the office counter opening.
• Any changes of vehicles or new licences can be processed by emailing all of the vehicle information to enforcementclerks@brampton.ca 
• Tow truck licence cost: $363
• Driver licence cost: $98

You can email us at ptcinspections@brampton.ca and provide the following information:

• Provincial Plate of your vehicle
• Picture of the item you were required to show fixed or attached to the vehicle

Please click here for full details. 

Yes, to access this service, please book an appointment at www.brampton.ca/skiptheline. Walk-ins are not permitted.

Businesses were greatly impacted by the pandemic. Check out the Support Local section of our website for what you can do to support them, and help with economic recovery. 

GO Transit is still operating to and from Brampton. For more information on schedules and COVID-19 restrictions please visit www.gotransit.com.  

Brampton campus remains closed. All academic programming for Fall is delivered online.

For more information, visit: https://www.algomau.ca/students/campus-safety/coronavirus/

Visit the respective School Board’s website for up-to-date information. For more information, visit www.ontario.ca/page/ministry-education

The Chang School continues to offer online courses, so that you can still pursue an education with the flexibility and pace that suits your schedule. If you have any questions, you can connect with one of the school's advisors at ceadvisor@ryerson.ca who can help you choose the right course or program for you. You can also find out more about their programs by attending one of their virtual information sessions — you can check out all their event listings here.  

Government of Canada is taking immediate steps to help Canadians facing hardship as a result of the COVID-19 outbreak.

On March 18, the Prime Minister announced a new set of economic measures to help stabilize the economy during this challenging period. These measures, delivered as part of the Government of Canada’s COVID-19 Economic Response Plan, will provide up to $27 billion in direct support to Canadian workers and businesses.

Support for Canadians includes:
- Temporary income support for workers and parents
- Longer-term income support for workers
- Income support for Individuals who need it the most
- Flexibility for taxpayers

Support for Businesses includes:
- Supporting Canadian businesses through the Canada Account
- Helping businesses keep their workers
- Flexibility for filing taxes
- Ensuring businesses have access to credit
- Supporting financial market liquidity

More details can be found on the Government of Canada website: https://www.canada.ca/en/department-finance/news/2020/03/canadas-covid-19-economic-response-plan-support-for-canadians-and-businesses.html#Support_for_Canadians

On March 17, the Premier announced the First Stage of COVID-19 response funding in the amount of $304 million.

The funding is mostly focused on supporting the health care system and workers:

•  $100 million for increased capacity in hospitals
•  $50 million for more testing and screening through public health
•  $50 million to further protect frontline workers, first responders and patients
•  $25 million to support frontline workers working in COVID-19 assessment centres
•  $50 million for long-term care homes
•  $20 million for residential facilities in developmental services, gender-based services and protective care for children and youth
•  $5 million to protect seniors in retirement homes
•  $4 million for Indigenous communities

On March 19, the Province is expected to introduce legislation that would immediately provide job-protected leave to employees in isolation or quarantine due to COVID-19 or those who need to be away from work to care for children because of school or day care closures.
 
Additional support measures may be announced when the Finance Minister presents an economic and fiscal update, in place of a full budget, on March 25.

The City of Brampton is in regular communications with mayors from across Canada through the Big Cities Mayors Caucus (BCMC) and the Federation of Canadian Municipalities (FCM).

Members of BCMC are united and working directly with the Prime Minister, Deputy Prime Minister and key Members of Cabinet to find ways to support those most vulnerable in our communities and provide necessary relief to local businesses affected by COVID-19.

More information will be shared when available.

As of July 16, 2021 Brampton is in Step Three of the provincial Roadmap to Reopen. Indoor dining, recreation, social gatherings resume, some with limited capacity. Physical distancing of two metres continue and masks are mandatory until September 30. Read the Service and Information Update of July 9, 2021. For more fulsome details, click here. 

 

Residents who wish to report a potential violation of the Provincial Orders or the City’s COVID-19 Emergency Measures related By-law can call the City’s 311 service centre. 311 will direct information regarding potential violations to the City’s various responding departments (including security and by-law enforcement services). 

Where necessary the City will report to and work with our local enforcement partners, including Peel Regional Police and Peel Public Health to respond to information regarding potential violations received from the public. 

In addition, with respect to complaints regarding unconscionable pricing or price gouging, residents may also contact the Consumer Protection Ontario Call Centre at 1-800-889-9768 (which operates between 8:30am and 5:00pm), or file complaints online here.

The City supports Brampton’s business community and recognizes that, in some workplaces, physical distancing of 2 metres is not possible. As a result, workers at essential businesses are exempt from the physical distancing regulations in the City’s COVID-19 Emergency Measures By-law while they are at work. However, as always, employers should ensure they are meeting all Provincial and Public Health Guidelines, orders and other applicable legislation. The City of Brampton appreciates the efforts of essential businesses and workers during this challenging time.

Residents and businesses with questions about the provincial list of essential businesses and services can continue to call the Province’s ‘Stop the Spread’ Business Information Line at 1.888.444.3659.

Yes. Please check with the Buildings division for curb cut permits. Also be sure to check our webpage for new rules for driveway paving contractors which came into effect in spring 2021. For a list of licensed contractors, click here. 

Yes, as of September 9, 2020, the Enforcement and By-law Services office at Unit#2 of Flower City Community Campus is open for appointment-based, in-person services. Click here to book an appointment for Licensing (Mobile & Stationary Businesses) or Sign Applications matters.

For additional FAQs and more information, please click here.

Businesses are required to post at all entrances and within the business clearly visible signage notifying people that masks are required to be worn when entering and while inside the business in accordance with the City of Brampton By-law 135-2020- 2020, as well as reminding people to maintain a 2.0 metre distance whenever possible.  A sample poster may be found here. 

Having clearly visible signage posted at all entrances will assist businesses to enforce the mandatory masks by-law. 

Business  owners may also find other useful signage regarding masks and public health advice relating to COVID-19 here.

Business owners are obligated to inform customers or visitors that they must wear a mask to enter their establishment. If they are exempt for any of the reasons listed in the by-law as exemptions, please be respectful and allow them to enter. They are not required to provide proof of exemption or to advise which exemption applies. 

If a person is not exempt, a business owner can tell them that they are not permitted to enter without a mask. If they enter without consent, businesses can call 311 to report the issue.

People are not required to disclose which exemption applies or to provide proof of exemption – if someone tells you they are exempt, please be respectful and allow them to enter.

Businesses should call 311 if patrons insist on entering the establishment without a mask after they have been instructed to wear one.

Masks are mandatory in all indoor public spaces – not just City facilities. The mask must be worn in any indoor area that is openly accessible to the public.

Examples of Businesses	Where a mask is required	Where a mask is not required
Retail stores	Retail floor/aisles Cashier area/queues Service desks/counters Publicly accessible washrooms	Staff lounge Stock / storage room Workshop / service area Private office Shipping / receiving area Outdoor patios Display areas that is part of the retail space (e.g. outdoor garden centre) Line-ups to enter store
Restaurants/bars	Indoor takeout counters Indoor dining area (when permitted to open) Indoor food preparation areas that is open to the public	Outdoor drive-thru windows Outdoor dining area Kitchen that is physically separated from the dining area and not accessible to the public Staff lounge / private office Shipping / receiving area not open to the public
Malls/plazas	Indoor areas open to the public	Outdoor areas open to the public Administrative offices, service areas or other areas not open to the public

No, physical distancing is still necessary. Wearing a mask will not, on its own, eliminate COVID-19. Please follow the Core Four actions to help us overcome COVID-19:

1. Stay apart: Maintain 2-metres distance from everyone outside your safe social circle.
   
   
2. Lather up: Wash your hands often with soap and water or use hand sanitizer.
   
   
3. Mask up: Wear a non-medical mask where maintaining physical distancing is difficult and where masks are mandatory. Protect the supply of medical grade masks for health care workers.
   
   
4. Get tested: If you think you might have COVID-19 or have been exposed to it you should get tested. While waiting for test results, stay home, self-isolate and prevent potential spread.

Yes, a storeowner can prevent you from entering their place of business if you are not wearing a mask, unless you have a legitimate reason for exemption (see FAQ regarding exemptions). If you enter contrary to their consent, you will be trespassing and the storeowner can call 311 to request by-law officers to attend their place of business.

Some people are not able to wear a mask. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask.

The following individuals would be exempt from the requirement to wear a mask:

• children 2 years of age or younger;
• children between the ages of 3 and 5 who refuse to wear a mask and cannot be persuaded to do so by their caregiver;
• Persons who have trouble breathing or are otherwise unable to wear a mask for medical reasons or by reason of disability, including Persons unable to place or remove a mask without assistance;
• Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the Emergency Orders;
• Persons while consuming food or drink provided such businesses are permitted to operate under the Emergency Orders and all other conditions of the Emergency Orders are met;
• Persons while receiving services involving the face and requiring the removal of a mask, provided such services are permitted to operate under the Emergency Orders and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.

If you see people without masks in indoor public places, whenever possible, notify store personnel or call 311 to report it.

If by-law officers see people without masks in indoor public spaces, they will issue tickets to those people if they don’t have a reason for an exemption. 

They may also charge the business owner if they knowingly allowed people into their place of business without an exemption or masks.

If someone ignores a business owner’s direction to wear a mask or leave, the business owner can call 311 and the offender may be fined by by-law officers. 

The following businesses are exempt from the by-law?

• day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
• hospitals and portions of buildings used by regulated health professionals;
• buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
• portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
• portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
• school transportation vehicles

The City of Brampton’s mandatory mask by-law will be in effect for a temporary period of time expiring at 12:01 a.m. on September 30, 2021, unless extended by Council.

Children two years of age and under are not required to wear a mask. Children from 3-5 years of age are encouraged to wear a mask but aren’t required to if they refuse and cannot be persuaded to do so by their caregiver.

Never discard your mask anywhere but in the garbage.

No. Personal Transportation Vehicles is the licence category in our by-law for app-based vehicle for hire companies (eg. Uber/Lyft). They are often referred to by the public as ride share companies.  The by-law only applies to vehicles licensed under the Mobile Licensing By-law 67-2014, not personal vehicles.

Yes. On August 5, 2020 the Mandatory Face Coverings by-law was amended to make masks mandatory in common areas of all apartments, condominiums, hotels and motels and short term accommodations in Brampton. This includes vestibules, lobbies, hallways, stairs, elevators, underground parking levels, meeting rooms and other common use amenity spaces. On June 16, 2021 Council approved the Mandatory Mask By-law, extending use of masks until September 30, 2021. Face coverings are not permitted in this bylaw. Only non-medical masks must be worn. 

Yes, non-medical masks are mandatory on all Brampton Transit buses and at terminals, with exceptions. Those with medical issues or a disability that may prohibit them from wearing a mask, and children under the age of two, don’t have to wear one. Under the City by-law, Enforcement may issue tickets for non-compliance. Our Operators will not be enforcing or denying rides as there are exceptions to the by-law, but are encouraged to continue to educate the public that masks are mandatory on Brampton Transit. Click here to learn more.

No, a face shield is not an alternative to a non-medical mask and is not included in the definition of a mask in By-law 135-2020. It does not provide the same level of protection (face shields can leave gaps between the face shield and face).

For those who have an exemption and cannot tolerate wearing a mask safely, a face shield is better than no mask and may provide some protection. If a face shield is used, it should extend below the chin and wrap around the sides of the face. Throw out disposable face shields after each use, or if reusable, clean and disinfect after each use. https://www.peelregion.ca/coronavirus/prevention/#masks

No, the City does not recommended garage sales during the pandemic. 

Garage sales are considered non-essential and encourage public gatherings and close physical proximity. They involve the touching and handling of used goods and create an unnecessary opportunity for surface transfer. 

If a garage sale were to occur, compliance is required for maintaining physical distancing, the wearing of masks and limiting numbers of persons.  Presently regulations have been set to limit the numbers of persons gathering to 10 persons while indoors and 25 persons while outdoors. The latest advice from the Chief Medical Officer of Health is to limit trips outside of the home, except for purposes only such as work, school, grocery shopping and medical appointments.