Health FAQS

    How do I protect myself and others?

    You can help protect yourself and loved ones by taking the following precautions:

    • Wash your hands often with soap and water or use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, mouth and nose as much as possible.
    • Avoid contact with people who are ill and their items.
    • Cover your coughs and sneezes with a tissue. If you don't have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. Wash hands after coughing and sneezing.
    • Maintain a healthy lifestyle, including a healthy diet, exercise and enough sleep, to enhance your body's immune system.
    • If you need to self-isolate, please follow the advice from your healthcare provider.

    What are the symptoms of COVID-19?

    Common signs include fever, and respiratory symptoms such as cough, shortness of breath, and breathing difficulties. In more severe cases, infection can cause pneumonia and acute respiratory distress.

    What should I do if I'm worried I might have COVID-19?

    Please take the online self-assessment test at Telehealth Ontario. If you are concerned about your symptoms after taking this assessment, call Telehealth at 1-866-797-0000 or Peel Public Health at 905-799-7700.

    Where can I get tested for COVID-19 in Brampton?

    Brampton Assessment Centres are listed below. Beginning on Sunday, October 4, 2020, assessment centres will discontinue walk-in testing services. The Province of Ontario announced the transition to appointment-based testing at Ontario assessment centres beginning Tuesday, October 6, 2020. 

    If you have no symptoms and are eligible, you may contact a participating pharmacy to inquire about booking an appointment for a COVID-19 test. 

    Read the Province of Ontario’s news release of October 2, 2020. Refer to the latest update from William Osler Health System.  

    Brampton Lawn Bowling Facility
    Flower City Community Campus
    8910 McLaughlin Road South
    Brampton, ON L6Y 4Z5
    Location: South-west corner Queen Street West and McLaughlin Road South, next to the Flower City Seniors Recreation Centre
    Hours: Tuesdays 2 p.m. to 7 p.m. and Saturdays 9 a.m. to 1 p.m.
    Call 905-796-4922 to book an appointment.

    Ebenezer Community Hall
    4494 Ebenezer Rd
    Brampton, ON L6P 2S1
    (Northwest corner of Ebenezer Road and The Gore Road).
    Hours: Wednesday to Saturday from 10 a.m. to 5 p.m.
    As of December 1:
    Operating hours expand to Tuesday to Saturday from 10 a.m. to 8 p.m.
    Book an appointment online or call 647-374-4676. Each individual will need an appointment. 

    Greenbriar Recreation Centre
    1100 Central Park Dr
    Brampton, ON L6S 2C9
    Hours: Tuesday to Saturday 4 to 8 p.m.
    Book an appointment online or call 647-374-4676 

    Peel Memorial Centre for Integrated Health and Wellness COVID-19, Cold and Flu Clinic
    20 Lynch Street
    Brampton, ON L6W 2Z8
    COVID-19, cold and Flu Clinic hours and details.

    South Fletcher's Sportsplex
    500 Ray Lawson Blvd
    Brampton, ON L6Y 5B3
    (North parking lot)
    Access South Fletcher's hours and details.

    Snelgrove Community Centre
    11692 Hurontario Street
    Brampton, ON L7A 1K5
    Hours: Tuesdays from 2 p.m. to 6 p.m. and Saturdays from 9 a.m. to 1 p.m.
    Call 905-796-0040 extension 2122 to book your appointment from 8:30 a.m. to 4:30 p.m., Monday to Friday

    More details are available on the Region of Peel website.

    What are the social guidelines?

    • Individual “bubble” or Social Circle continues to remain at up to 10 people
    • As of September 18, unmonitored social gatherings at private residences and organized public events is set to a maximum of 10 people for indoor and 25 for outdoor gatherings. This includes functions, parties, dinners, gatherings, BBQs or wedding receptions held in private residences, backyards, parks and other recreational areas. Read More. 
    • In all gatherings or social events, individuals are required to continue to maintain physical distancing with people from outside their households or social circles.

City of Brampton Positive Case Update

    Where can I find details of City’s public-facing employees who tested positive for COVID-19?

    Details of all City of Brampton public-facing employees who test positive for COVID-19 can be found under City of Brampton COVID-19 Case Update.

    What happens when a City of Brampton employee has tested positive for COVID-19?

    As soon as the City is made aware that an employee has tested positive for COVID-19, the employee goes into self-isolation for 14 days. The City’s priority is providing support to this individual and their family, and continuing to help protect the health and safety of our employees, customers and community. 

    Public Health reaches out to individuals who have been in close contact with the employee. 

    When deemed necessary, the City issues an update internally and updates the webpage with the dates and locations where the employee worked last.

Business Supports

    Is the Brampton Entrepreneur Centre and Co-Working space still open and providing business consultation services and running seminars & workshops?

    The Brampton Entrepreneur Centre and Co-Working space is closed and all workshops and seminars are cancelled from March 16 until further notice. Please email bec@brampton.ca for more information or business consultation services during this time.

    Can businesses continue to bid on City procurement projects?

    Bidders are advised that during this period of time, the bidding process will proceed as normal, including submitting questions and bid closings.

    As usual, Bidders may submit questions pertaining to a specific bid call to the Purchasing Representative through the Bidding System using the ‘Submit Question’ button. However, some procurement processes could take longer than usual due to City facilities closure. 

    For general inquiries, vendors may contact Purchasing at purchasing@brampton.ca. Emails will be monitored by Purchasing staff.

    Have any changes been made to Accounts Payable processes?

    The City has committed to accelerating payment of invoices owed to local vendors, suppliers and non-profits, with a target of 14 days from our usual 30 days, to get money back to local businesses as quickly as possible.

City Services

    Can I still contact 311 for City information and services?

    Yes, Service Brampton will continue to operate as usual through phone, email and online at www.311Brampton.ca. Try our new mobile app, available on Google Play and the App Store.

General Licence, Permits; Commissioner of Oaths Services

    Can I still apply for a marriage license?

    Marriage licences are now issued by appointment only. Required documents list and details are available in multiple languages on the Marriage Licenses web page. To book an appointment click here.

    I booked a civil wedding. What happens now?

    All civil weddings are cancelled. Email marriage.licence@brampton.ca or call 905.874.2113 for information.

    How can I access Commissioner of Oaths Services?

    Please book an appointment. Currently these services are offered twice a week:

    Tuesdays: 1 - 3:30 pm
    Thursdays: 9 am – 12 noon

    Before booking your appointment, please familiarize yourself with the guidelines and document requirements. The information is available on the City’s webpage.

Building Permits and Second Units

    How can I apply for building permits?

    As of September 9, 2020 the Buildings Division located at Unit 1 of Flower City Community Campus is open for appointment-based, in-person services. Click here to book an appointment for:

    • Permit applications for non-residential applications
    • Permit Issuance/Payments for non-residential applications
    • Sign Permits
    • Zoning Services

    Are building inspections continuing?

    In addition to continuing inspections of unoccupied buildings, effective April 6, the City of Brampton Building Division will be accepting requests for remote video inspections of occupied residential buildings until our onsite operations resume. Click here for more information.

Animal Services

    Is Animal Services operating?

    Animal Control will be on the road Monday to Friday from 7 am to 10 pm and Saturday and Sunday from 8 am to 6:30 pm, and will be responding to the following calls only:

    • Pick up of sick/injured/aggressive domestic animals and wildlife
    • Aggressive animal
    • Dog running at large
    • Dog bite investigation
    • Pick up of confined stray dog
    • Pick up of dead animal

    Outside of these hours we will be responding to emergencies only.

    Is the Animal Shelter open?

    The animal shelter and office at Chrysler Drive is open for appointment-based services such as for adoptions etc. Online appointment booking is coming soon. Until then, appointments can be made  by contacting Animal Services. Click here for details.

    What about pets and COVID-19?

    COVID-19 is predominantly human disease, but we can’t completely ignore the role of animals even if it’s small. We can use simple, practical measures to reduce the presumably low risks to and from animals, and we should:

    • If you’re infected, limit contact with animals.
    • If someone in your house is infected, keep your animals away from other animals and people.

    Social distancing includes your pets. Keep your pets away from other people and animals outside your household, just like you should be doing with yourself.

    Can my pets get COVID-19?

    The current spread of COVID-19 is a result of human-to-human transmission. Scientists are still trying to understand if and how it affects animals. To date, research indicates that cats and dogs are not likely to be infected with SARS-CoV-2 (the virus that causes COVID-19).

    Do I need to worry about COVID-19 being carried on the fur of my pets or other pets I interact with?

    There is no evidence to suggest that pets or other animals play a role in transmitting the disease to humans.

    If I get sick, can I still cuddle with my pets?

    If you are sick, you have COVID-19 symptoms or are self-isolating due to contact with a COVID-19 case, you should follow similar recommendations around animals, as you would around people in these circumstances. As there are many unknowns, and experts believe the risk of human to pet transmission is very low, exercise caution and avoid close contact with your pets while sick. 

    • If possible, have another member of your household care for your animals while you are sick. 
    • Avoid contact with your pet including, petting, snuggling, being kissed or licked, and sharing food. 
    • If you must care for your pet or be around animals while you are sick, wash your hands before and after you interact with them.
    • Limit your animal's contact with other people and animals outside the household until your illness is resolved.

    How do I prepare to keep my pet safe if I get COVID-19 and can no longer care for them?

    Have a plan. Identify a temporary caregiver in case you are hospitalized and prepare an emergency supply kit for your pet. 

    This should include:

    • Name and contact information for the person who can care for your pets
    • Name and contact information for a back-up in case your original choice is no longer able to help
    • Food, treats, a leash, toys and any other supplies necessary to care for your pet for a minimum of two weeks
    • A crate or carrier to transport your pet, properly labelled with your pet’s name and your contact information.
    • Vaccination records
    • Collar with ID tags (ensure their microchip information is up to date)
    • Medications and prescriptions, along with instructions
    • Daily care instructions
    • Your veterinarian's contact information

    If a friend or family member has tested positive for COVID-19 and may be hospitalized. They have asked me to care for their pet. Can I do that, and how?

    Follow advice, based on current knowledge and research and the recommendations for caring for pets of COVID-19 positive owners. Know the risks and decide for yourself, in consultation with your physician and your family.

    Why is BAS only performing essential functions right now?

    To minimize human-to-human contact, keep people safe, and reduce the number of pets entering the shelter to maintain space for sick and injured pets, animals suffering from cruelty and neglect, and dogs that pose a public safety risk.  We are providing the necessary functions to the community of Brampton to ensure the protection of human and animal health and safety.

    Are you still doing adoptions, foster placement and emergency intake?

    Yes. We are performing all of those services by appointment only. Please visit the BAS adoption page for more information.

    If I am experiencing food insecurity or I cannot afford care/feed my pet or due to job loss or other impacts of COVID-19. Where I can go for help?

    You can contact your local food bank or BAS for additional resources and support.

Facilities (including libraries, park trails, etc.)

    Are parks, trails and green spaces still open to the public?

    All Brampton parks and trails, including playgrounds, are now open. Please note that park equipment is not sanitized. For information on what’s open and closed, click here.

    Are libraries open?

    Chinguacousy in the Civic Centre, Four Corners and Springdale Branch Libraries are open every day except Sunday for computer and printing services and holds pickup only. Study space is not available. Please click here for hours of operation and safety protocols. 

    Cyril Clark, Gore Meadows, Mount Pleasant Village, South Fletcher's and South West Branch Libraries offer Curbside Pickup only. Please click here for Curbside Pickup information.

    Click here to place holds on library materials with your Brampton Library card number and PIN. Click here to get a library card. You will receive a notification when your holds are ready for pickup. Returns are accepted through 24-hour external dropboxes at all library branches.

    Can I still visit a cemetery?

    All city cemeteries reopened on June 19. For more information, click here.

    Are the City parking lots and garages open?

    Beginning Thursday, June 25, 2020 the downtown Brampton parking garages will reopen for public use. Due to the ongoing concerns with COVID-19, please continue physical distancing practices where possible when using the garages or parking lots.  Wear masks, especially when physical distancing practices cannot be met. 


    Parking will remain complimentary at this time.

    Why City is opening parking lots and garages to public?

    With the Provincial government permitting Peel Region to move to Stage 2 of reopening, it is expected that the demand for parking in the downtown core will continue to increase as more businesses reopen. The garages are being reopened to ensure the demand for parking is met and to avoid illegal parking that poses a health and safety risk to motorists, cyclists and pedestrians. 

    Due to COVID -19, continue physical distancing practices where possible when using the garage or parking lot. Please wear masks, especially when physical distancing practices cannot be met.


    How can I social/physical distance myself when using a parking garage?

    The City encourages all who utilizing the parking facilities to continue physical distancing practices when using the garages or parking lots. Having members of the public park in the garage structures, it forces vehicles to park door to door, which can lead to people being in closer proximity of one another. To minimize the number of garage user interactions, strategic parking stalls have been marked off to limit the capacity of vehicles in the garages. The City recommends that residents avoid parking directly next to other vehicles where possible and avoid getting in and/or out of vehicles until a distance of 2 meters (6.5 feet) from other users can be achieved. Please wear masks, especially when physical distancing practices cannot be met.

    I need to attend a location in downtown Brampton, where can I park?

    The City encourages you to park at one of the open parking facilities or on the street. The City will not be charging for approved parking locations. Enforcement Officers will not ticket street-parked vehicles unless it is a safety issue or a vehicle is interfering with normal traffic flow. All City owned and operated parking facilities in the downtown are now open for use.


    I pay for a parking pass, can I get a refund since I cannot use the garages?

    This is currently under review. When a decision is made, it will be communicated to all pass holders.

Roles and Responsibilities of Governments

    What are the roles and responsibilities of the Government?

    View the roles and responsibilities of the Government below including the City of Brampton, Region of Peel, Province of Ontario and Government of Canada. To download an accessible version of this information, click here.

    Government Roles and Responsibilities

    Brampton Task Forces Roles and Responsibilities

Backyard Program

    What is the Backyard Garden Program?

    The Backyard Garden Program is an eco-friendly initiative to help support food security in our city, and encourage residents to get active at home during the COVID-19 emergency. Click here for details. The program is now closed.

Recreation

    Are recreation centres open?

    All Recreation Centres are closed from Monday, November 23 until further notice. For online videos on staying fit and active, click here.

    Are sports amenities open?

    The City reopened its outdoor tennis and pickleball courts on May 19, and Peel Village Golf Course on May 22, weather permitting.

    Arenas, gyms, fieldhouses, and outdoor fields are open for sports training and practice, as permitted by Provincial guidelines. Note that rental permits are required.  For rental details and availability, please call 905-874-BOOK (2665).

    As of October 10, rules governing the use of permitted indoor arenas and outdoor sports field amenities include: 

    • Indoor participant capacity decrease to 10 and outdoor capacity increase to 25 (inclusive of players and coaches);
    • Game play and scrimmages are not permitted at this time.

    Additional information on Facility Rentals can be located here.

    How can I stay active at home?

    Brampton Recreation has launched Recreation at Home, a virtual programming hub featuring a variety of video and printable tutorials to keep Bramptonians active, entertained and engaged while at home. Digital resources are available for all age groups and interests in three areas: Virtual Fitness, Adventures at Home in Arts and Crafts, and the Senior’s Digital Café. A list of activities can be located here.

    Are rental bookings cancelled?

    Rentals scheduled through to November 6 have been cancelled. For rental spaces that remain closed, staff will be processing cancellations in a chronological order. City of Brampton Recreation staff will be contacting contract holders to confirm credits have been received or to process refund applications if requested by the contract holder. If residents would like to expedite cancellations of contracts and bookings, please contact facilityrentals@brampton.ca.

    What happens with my Recreation membership?

    The following information applies to all membership types that were active during the second COVID-19 fitness amenity closure on October 10, 2020:

    • Upon reopening of group fitness classes, an extension will automatically be applied to all annual Fitness and Neighbourhood memberships from the October 10 closure of indoor fitness amenities.
    • One month Fitness and Neighbourhood memberships were withdrawn and a credit added to accounts, effective October 10. 

    The following information applies to all annual membership types that were active during the first COVID-19 closure on March 16, 2020:

    Scheduled Payments:

    Monthly payments for existing members resumed on September 8, 2020. As of this time, members could resume the remainder of time left on their membership plan plus an additional 30 day extension. During the closure period, we were not processing monthly scheduled payments.

    Upfront Payments:

    For residents who paid for their annual membership upfront, an extension has been automatically applied for time lost due to the closure plus an additional 30 day extension.

    If you have any questions or concerns regarding your membership, please contact us by email at recreationadmin@brampton.ca.

    ONE MONTH MEMBERSHIPS

    All one month membership holders have automatically received a credit on their City of Brampton account that is pro-rated as of March 16.

    PUNCH PASS MEMBERSHIPS

    All punch pass memberships have been automatically extended for time lost due to the closure.

    Are spray pads and wading pools open?

    Spray Pads are open, weather permitting. Please consult hours of operation and important information pertaining to COVID-19 health and safety parameters here. Wading pools are closed for the season.

Interim Bike Lanes

    Why have the interim bike lanes been implemented?

    With the current physical distancing measures in place and actions taken to prevent the spread of COVID-19, the City of Brampton is implementing Interim Bike Lanes to provide residents an alternative cycling option to the recreational trails.

    With vehicular traffic in Peel Region down by 33 per cent as a result of COVID-19, this presented a unique opportunity to showcase a part of this planned east-west cycling facility that will provide a safe connection for people on bicycles to essential amenities and to the City’s recreational trail network.


    How long will the interim bike lane be in place?

    The City is temporarily closing off the curb lanes until the permanent protected bike lanes are implemented. The bike lanes were approved as part of the Active Transportation Master Plan and the City is working on design options for the lanes. 

    Where are the interim bike lanes being implemented?

    The following sections of road will be closed to vehicular traffic and re-purposed for bicycle use only:

    • Vodden Street - Ken Whillans Drive to Howden Boulevard
    • Howden Boulevard – Vodden Street to Central Park Drive

    Is there a route map I can use?

    To complement and maximize the value of the interim bike lanes along Vodden Street and Howden Boulevard, here’s a map of bicycle-friendly loops to increase access for residents to more essential amenities.

Brampton Transit

    Is Brampton Transit service impacted?

    In response to COVID-19 and to ensure Brampton Transit is serving its community safely, they are currently operating on a reduced service. Check schedules before travelling. 

    To reduce COVID-19 transmission in the community, Brampton Transit has implemented a number of safety measures. Non-medical masks are mandatory on buses and at terminals. All riders are encouraged to regularly check Brampton Transit’s website for the latest schedules and service updates and to learn more about Brampton Transit’s COVID-19 safety measures.

    What are you doing to keep Brampton Transit buses and terminals clean?

    As of March 6, an enhanced cleaning and sanitizing schedule began at Brampton Transit. We’ve increased the frequency of bus cleanings using OXIVIR, a disinfectant solution that we currently use.

    It is Brampton Transit’s goal to disinfect all hard surfaces, operator compartments and seats every 48 hours. The majority of buses are currently sanitized every 24 hours.

    The additional cleaning and disinfection schedule will be in place for the foreseeable future and are being monitored.

    Brampton Transit facilities and terminals have hard surfaces wiped down and sanitized on a daily basis.

    We will be doing the deeper clean for the next foreseeable future. We are working closely with the Region of Peel, other transit agencies and the Brampton Emergency Management Office to monitor risks.

    Where can I find details of Transit Operators who tested positive for COVID-19?

    Details of all City of Brampton public-facing employees who test positive for COVID-19 can be found under City of Brampton COVID-19 Case Update.  

    What happens when a transit operator has tested positive for COVID-19?

    As soon as the City is made aware that a transit operator has tested positive for COVID-19, the operator goes into self-isolation for 14 days. The City’s priority is providing support to this individual and their family, and continuing to help protect the health and safety of our employees, customers and community. 

    Public Health reaches out to the employees who have been in close contact with the operator. 

    When deemed necessary, the City issues an update internally and updates the webpage with the route information. People who travelled on the routes listed below, who are feeling well, with no symptoms, should continue to go about their daily routines and not call Public Health. People who develop symptoms are asked to call Public Health and if anyone requires emergency medical assistance, please call 911.

     

Meetings and Events

    Are public events still happening at City facilities?

    All public events scheduled at City facilities between March 16 are cancelled until further notice.

    Community events taking place in City facilities will also be cancelled during this period.

    Are shows still running at The Rose Theatre Brampton?

    All events scheduled at City of Brampton Performing Arts Venues, including The Rose Brampton, are cancelled or postponed until further notice. Performing Arts venues are closed to the public until further notice.

    For more information, contact The Rose Brampton’s Box Office during operating hours (Monday to Saturday, 10 AM to 6 PM) at 905 874 2800 ext. 62803 and 62804, or email boxoffice@brampton.ca

    Are community flag raising events still taking place?

    Yes. The City has modified flag-raising events with a maximum on-site attendance of 40, including community organizers. Contact the Protocol office for more details.

    Are Council meetings still taking place?


    Effective March 16, all City Council, Committee and Committee of Adjustment meetings are cancelled until further notice.

Tax Payment

    How can I pay my taxes?

    There are many options to pay taxes:

    • At a bank or other financial institution: Property taxes are payable at most banks or trust companies (financial institutions may charge for this service).

    • Internet/telephone banking through financial institutions: When making the transaction, enter your 17-digit Tax Roll Number starting with 10 and ending with 0000 as the requested account number.

    • Credit card payments: are not accepted directly by the City of Brampton. However, Property Taxes can be paid online by credit card using an online bill payment service provider such as Plastiq or Paytm. The service provider may charge service fees and there may be restrictions on the types of credit cards accepted. The City of Brampton receives only the billed tax amount. Payment is processed by the City on the date we receive the funds which may be a few days after payment is made. Please refer to the service provider's website for terms and conditions of their service, charges and payment processing times.

    • Cheques: made payable to “Brampton Taxes” can be dropped off at the drop box at City Hall. Cheques can also be mailed to PO Box 4263 Station A Toronto ON M5W 5T5. Write your 17-digit Tax Roll Number on each cheque. Postdated cheques cannot exceed one year from the first issue date.

    • Pre-Authorized Tax Payment Plan: the City withdraws your tax payments automatically from your chequing account (you cannot use a line of credit, credit card or savings accounts). There are no service charges or fees for enrolling in the plan.

     If you require more information or wish to enroll, visit the Pre-Authorized Payment Program

    To learn more about payment options, click here.



    Can I pay at City Hall?

    As of September 9, 2020 City Hall is open for appointment-based, in-person services. To book an appointment to pay taxes, click here. There are other, easier and quicker ways to pay taxes and we encourage you to give it a try. Details are listed in the above answer to above question. 

    The drop box is to be used only for cheque payments. Please do not deposit cash in the drop box.



    Should overdue amounts be paid back in a lump sum by December 31, 2020?

    You could pay as a lump sum or could make smaller payments over the next few months. But be sure to pay all deferred amounts latest by December 31, 2020 to avoid penalties on overdue balance.

    How can I find out how much I owe and when the payment is due?

    Taxpayers can use the on-line My Property Tax Service to access their tax information.  The unique Customer Number is required in order to use this online service.

    When is the latest I can make my tax payment by without incurring penalty and interest?

    All tax arrears should be paid by December 31, 2020.  Penalty and interest charges will be re-instated on arrears after December 31, 2020 unless further measures are enacted.

    How do I cancel Pre-Authorized Payment Plan PTP?


    Taxpayers who are enrolled in Pre-authorized Tax Payment program (PTP) with the City can cancel their future due instalments, by clicking here to contact Property Tax and submitting their PTP enrolment cancellation request. In order to resume the pre-authorized payment at a later date, the payment holder will need to re-apply to the City.

    All cancellation requests must be received in writing. You must include your name, property address, roll number and details of your request.

    What happens if I cancel my PTP plan?

    Cancelling a plan removes the payment agreement from the account. Payments will not be taken automatically from your bank and the property owners are responsible for making the tax payments as per the billing due dates. In order to re-enroll in the Pre-authorized Tax Payment plan, owners will need to reapply for enrolment using this form.

Tax Collection

    Is the deferral of tax payment and no interest charge also applicable to tax in arrears prior to March 18, 2020?

    All tax amounts owing prior to March 18, 2020 will remain in arrears on your account and require to be paid.  There will be no added penalty and interest charges on those prior arrears during the period from March 18 to December 31, 2020. The deferral refers to tax payments due from March 18 to December 31, 2020 during which time penalty and interest charges will also not apply. Please note that the City must receive your payment on or before December 31, 2020 otherwise penalty and interest charges will begin to accrue on all overdue balances at that time and collection procedures will resume.

    My tax account was in arrears prior to March 18, 2020 and I had entered in a payment arrangement with the City but now I can’t honour the payment arrangement.

    If you can’t honour the payment arrangement for an account that was in arrears prior to March 18, 2020 you need to contact Corporate Collections  by email at taxcollections@brampton.ca or by calling 905.874.5280  for a review of your payment plan.  

    What happens if I can’t pay my taxes in full by December 31, 2020?

    Penalty and interest will begin to accrue on any overdue balance and collection actions will resume. You need to contact Corporate Collections by email at taxcollections@brampton.ca or by calling 905.874.5280 for payment options or to enter in a suitable payment plan.

    I received a tax arrears collection notice demanding payment by December 31, 2020.

    If you are able to make the payment please do so within the timeline provided in the notice. If you are not able to make the payment within the timelines provided in the notice, please contact Corporate Collections by email at taxcollections@brampton.ca or by calling 905.874.5280 for payment options or to enter in a suitable payment plan.

    Can I enter in a payment arrangement if my tax account is in collection?

    The City will accommodate payment arrangements for accounts that are 3 years in arrears. If you have received a Final Notice for Tax Arrears and would like to enter in a payment arrangement, please contact Corporate Collection by email at taxcollections@brampton.ca or by calling 905.874.5280 for payment arrangement options.

Provincial Offences Court

    What if I have a court date between March 16, 2020 and January 22, 2021?

    All in-person trials for Provincial Offences Act matters scheduled between March 16, 2020 and January 22, 2021 will be rescheduled to a later date. Parties and witnesses do not need to attend court. For matters where a summons has previously been issued, many of these matters will be proceeding remotely by telephone you will receive a notice with instructions for attendance. Should you not receive a new notice, it is your responsibility to contact the court to make further inquiries. To update your address, please forward an email to provoff@brampton.ca

    How do I pay my fine?

    You can pay City of Brampton parking tickets and most other Provincial Offences Act (POA) violations by telephone, by mail or online by visiting www.brampton.ca or www.paytickets.ca.  Payment for Provincial Offences Act (POA) violations may be made over the phone with a valid credit card Monday – Friday between 8:30 am and 4:30 pm (excluding Holidays) please call 905.450.4770 and follow the prompt to make a payment over the phone.  For Brampton parking tickets please call 905.874.2404 to make payment.  A service fee will apply to all online and telephone payments.

    How do I request an Early Resolution Meeting for my ticket (Option #2)?

    Early Resolution meetings will be accepted and processed by the court.  To request an early resolution meeting, select the applicable box on the back of the ticket (option #2) and return to the court.   Please note the Prosecutors have elected to have Early Resolution meetings by telephone and as a result, you may choose that option on the offence notice.  Acceptable forms of delivery are:

    1. Drop ticket off in the drop box located at the front entrance of the court office (5 Ray Lawson Blvd.),
    2. Mail the ticket to the court location noted on the back of the ticket, OR
    3. Scan the front and back of the ticket to email earlyresolution@brampton.ca.

    In lieu of the Offence Notice, please complete and file Form 4.

    How do I request a Trial (Option # 3)?

    Trial requests may be filed in person at 5 Ray Lawson Blvd., Brampton by filing a Notice of Intention to Appear or alternatively by e-mailing your Notice of Intention to Appear to requestatrial@brampton.ca or by drop off in the drop box located at the front entrance to the court building.

    To obtain the Notice of Intention to Appear form, please access our website’s Online Forms and Guides webpage.

    Is the POA court house open?

    The courthouse at 5 Ray Lawson Blvd opened on July 6. 

    Those attending the courthouse must complete the mandatory Covid-19 Courthouse Screening on the day of their anticipated attendance at the Courthouse by going to https://covid-19.ontario.ca/courthouse-screening/    and show approval for entry to the security guard. Upon entry, follow all posted signage and directions. There will be a designated one-way entry door, where you will be greeted by a security guard. Hand sanitizer will be provided upon entry, then visit the Information Counter for a queue ticket. 

    If your queue is at capacity, you will be prompted to provide your cell phone number to receive a queue number via text message, then wait outside until you receive a text advising you to enter the building. Colour coded floor markings will guide you to different service areas in the building.  Face coverings are required in all public spaces.

    What if I can’t meet the required timeline/due dates?

    The Chief Justice of the Ontario Court of Justice made an order pursuant to s. 85 of the Provincial Offences Act, extending certain time periods under the Provincial Offences Act until February 26, 2021

    The following timelines have been extended until February 26, 2021;

    • Submitting a request for Trial/Early Resolution Meeting
    • Failure to respond to your ticket within 15 days
    • Submitting a Reopening Application
    • Extensions of Time to Pay Fine
    • Filing for an Appeal (Part I, II and III)

    How do I submit an Extension of Time to Pay Fine application?

    During the period of March 16, 2020 to February 26, 2021 enforcement of non-payment of fines will be postponed, and fines falling into default will be placed on hold.  As a result if your license and/or plate is not currently suspended, there will not be any further impacts.  Completed and signed extension applications can still be submitted and processed through our office via email (provoff@brampton.ca(External link)) or by the drop box located at the Provincial Offences Office located at 5 Ray Lawson Blvd.  

    You can access the extension application form on our website here.(External link)

    If your driver’s license is under suspension or if you cannot renew the sticker on your license plate, please ensure prompt submission of a completed Extension Application.  Extension Applications will be reviewed on a priority basis.  

    To obtain the outcome of your application, please visit www.ontario.ca/ticketsandfines

    How do I submit a Reopening Application?

    Completed and sworn reopening applications can be submitted through the drop box located at the Provincial Offences Office at 5 Ray Lawson Blvd. Unsworn Reopening Applications can be brought into the court office to be commissioned before a Commissioner of Oaths.   Please ensure you have photo identification when attending the court office for this purpose.  Reopening Applications will be reviewed on a priority basis.  For individuals with an imposed driver’s license suspension, please follow up with our office via email at provoff@brampton.ca

    You can access the reopening application package by visiting our website here.

    For application information, please visit www.ontario.ca/ticketsandfines

    How do I schedule a meeting at the court house to dispute my parking penalty?

    Requests to schedule Screening Reviews can be done over the phone with Service Brampton (call 311) or by email at AMPS@brampton.ca.  Due to social distancing restrictions and high volume at our counters, it is encouraged that screening and hearing review requests are done without attending the court office.

    What if I have a Screening Review or Hearing Review already scheduled?

    As of July 6, 2020 all scheduled screening and hearing reviews will be held in person at 5 Ray Lawson Blvd in Hearing Room # 1.  Please access our website for safety practice prior to attending the court office.

Social Services

    Where can I bring food donations?


    The City is working with three local food distributors: 

    Knights Table

    287 Glidden Road, Unit 4

    905-454-8725

    Donations accepted Monday - Friday 8 am - 6 pm, Sat & Sun 8 am - 4 pm

    Food Bank support is available through pre-packed hampers that will be distributed to regular service users, Wednesdays – Fridays 10 am - 4 pm

    Regeneration

    253 Queen Street East

    ted@regenbrampton.com

    Donations accepted Mon-Fri 8 am - 8 pm

    Emergency food bank is open Wednesdays and Fridays at 12-2 pm

    United Sikhs

    585 Guru Nanak Street

    905-672-2245 or 905-799-2682 or 647-287-4644

    Donations accepted Mon-Sun 11 am - 8 pm

    What donations are in need?

    Local food banks especially need the following items:

    • Diapers (size 2, 3, 4)
    • Baby formula
    • Mac & Cheese
    • Side dishes
    • Small bags of rice
    • Flour
    • Tea
    • Instant coffee
    • Toilet paper
    • Toiletries (toothpaste, deodorant, soap, shampoo)
    • Canned meat (tuna, chicken, ham)
    • Boxed fruit juice

    For information on picking up prepared meals, please visit our community resources page

    Food services

    You can access the following food services in Brampton:

    Regeneration Brampton 

    Changes to service: Food will be served for takeout only 

    Contact: 905.796.5888

    Address: 156 Main Street North (Grace United Church location)

    Hours of operation:
    Breakfast: seven days a week, 8 am to 9:30 am (ending at 9:15 am on Sundays)
    Lunch: Monday to Thursday, 11:30 am to 12:30 pm

    Knights Table

    Changes to services: Food will be served for take-out only

    Contact: 905.454.8725

    Address: 287 Glidden Rd unit #4

    Hours of operation: Monday to Friday, 8 am to 6 pm Weekends, 8 am to 4 pm 

    United Sikhs

    Langar (free vegetarian meal) may be picked up daily.

    Contact: 905-672-2245, 905-799-2682 or 647-287-4644

    Address: Guru Nanak Mission Centre, 585 Guru Nanak Street

    Hours of operation: Mornings 11 am – 1 pm, Evenings 6-8 pm

    Shelter and housing services

    Note: All shelters in Peel are operating 24 hours a day, seven days a week, and are are health screening for COVID-19 over the phone and in-person. Entry will be denied should persons fail to pass the health screening procedure and additional measures will be taken to assist these individuals specifically. The public is encouraged to call before coming in whenever possible.

    Check the Region of Peel's COVID-19 Housing and Homelessness Update page for details on the actions that they are taking to prevent the spread of the virus within each shelter.

    Wilkinson Shelter (For males over 25)
    Contact: 905.452.1335
    Address: 15 Wilkinson Road, Brampton

    Our Peel Place (Youth ages 16-24)
    Contact: 905.238.1383
    Address: 3579 Dixie Road, Mississauga

    Brampton Queen Street Youth Shelter (Youth ages 16-24)
    Contact: 905.791.2334
    Address: 3458 Queen Street East

    Interim Place North & Interim Place South (For persons fleeing abuse or violence)
    Interim Place North: 905.676.8515
    Interim Place South: 905.403.9691

    Family Life Resource Centre (For persons fleeing abuse or violence)
    Contact: 905.451.4115

    Peel Family Shelter (For families and persons accompanied by children)
    Contact: 905.281.1272
    Address: 1767 Dundas Street East, Mississauga

    Cawthra Shelter(For persons over 25, and spouses) 

    Contact: 905.281.1272
    Address: 2500 Cawthra Road, Mississauga

    Housing Help Live Answer (Housing worker support)
    Contact: 905.453.1300
    Hours of operations: Monday to Friday, 8:30 am to 4:30 pm

    Health services

    Region of Peel Outreach and Street - Helpline

    Changes to services
    Extended hours of operation. No changes to services.

    Contact
    1.877.848.8481

    Address
    In-person service

    Hours of operation
    Monday to Friday, 8:30 am to 9 pm
    Weekends, 11 am to 3 pm

    Services

    • Advocacy for members of the homeless community and those at risk of homelessness. They are the main contact for public service calls regarding homelessness in Brampton.
    • Facilitate resources for persons experiencing homelessness and provide in-person assistance with the following services:
      • Mental health support
      • Substance use harm reduction
      • Family transitional outreach
      • Ontario Works services
      • Housing support 

    Mental health services

    Canadian Mental Health Association Peel and Dufferin, Mental Health Mobile Crisis Centre of Peel

    Changes to services
    Limitations to in-person services, but increase in phone services.

    Contact: 905.278.9036

    Hours of operation: Phone services operate seven days a week, 24 hours a day

    Services: Crisis support for those going through health and/or addiction crisis to assist in bettering the wellbeing of callers through phone support and also referrals to other essential services.

    I need food urgently and can’t afford food right now. How can I access food?

    Families/residents that are in need of food urgently, can complete the Social Support on-line form.  We work with the local food banks and can arrange to have a hot meal  or food hamper delivered.   Remember to identify any food restrictions or food allergies.

    Please note:

    • It can take up to 48 hours to fulfill the food request, therefore, please ensure you have enough food until your next food request.
    • The food delivered comes from a local food bank, therefore, not all items requested can be fulfilled, since it all depends on donations.

    Do I need to reorder my hot meal/prepared meal everyday?

    Yes.  You will need to reorder a hot meal/prepared meal everyday, or as required.

    How do I know my order is ready for pick-up?

    If you choose a pick-up option, we will not send any confirmation. You can pick-up your order from the selected location during their pick-up hours of operation.

    Do I have to reorder my items when I am out of a food hamper?

    Yes.  You will need to reorder to continue to receive a food hamper.

    Please note, it can take up to 48 hours to fulfill the food request, therefore, please ensure you have enough food until your next food request.

    The food delivered comes from a local food bank, therefore, not all items requested can be fulfilled as food availability is based on donations. 

    How can I become a Volunteer?

    • If you want to help the City of Brampton and your community, please contact us so we can use your services where they are most needed.  Email us at covid19support@brampton.ca
    • All volunteers must:
      • Be under the age of 65;
      • Be in good health.  No recent travel outside of Canada within the past 30 days; and
      • Be required to have a valid police check and provide us with a copy.  If you would like to volunteer, but do not have a police check, we may be able to assist with this.  Please email us at covid19support@brampton.ca


    I want to volunteer, but do not have a police check, what can I do?

    The Peel Regional Police record services are still doing vulnerable sector checks during COVID-19 with higher priority being taken for those who are working to assist during the COVID-19 emergency. They are operating with a few important changes:

    •  Booking appointments for sector checks to be done at PRP 22 Division (7750 Hurontario St, Brampton, ON L6V 3W6)
    • Servicing applicants Monday-Friday from 8am-3pm. 
    • Volunteers must call in before coming in at 905-453-2121 (ext 4338)
    • Not accepting cash; volunteers should pay by debit or credit (Mastercard/Visa payment)

Accessibility

    Can I still obtain an accessible parking permit?

    The province has extended the validly of all permits; they are not processing renewals. For individuals whose parking permit has expired during the COVID-19 health crisis and are unable to renew their permit due to office closures, Enforcement will be honoring the existing permit until operations resume. to allow for permits to be renewed.

    First-time applicants can still apply but it could take longer than the usual process. Visit the link below for more information.

    https://www.ontario.ca/page/get-accessible-parking-permit

    How do I access information on the website in an accessible format?

    The City makes every effort to ensure that web and other communications materials are accessible to all. Should you required information in alternate formats, you can submit an online request using this form.

    Is TransHelp service still available?

    TransHelp is operating in a modified process.  Visit the Region of Peel link below for more information.

    https://www.peelregion.ca/coronavirus/affected-services.asp#th

    Where can I find resources available to me during the COVID-19 pandemic?

    The Region of Peel has comprised a list of all of the social support services available to Seniors and Vulnerable people, please visit the link below to find the list of all the resources.

    https://www.peelregion.ca/coronavirus/social-support/#well

Licensing

    My business licence expired on January 31, can I renew it?

    Business licences can be renewed by contacting licensing@brampton.ca.

    My business licence expired on April 30 or May 31, can I renew it?

    Business licences can be renewed by contacting licensing@brampton.ca.

    In response to the COVID-19 office closure, business licences with an April 30 or May 31 renewal deadline have been provided an extension option to August 30, 2020. This means a 2019 licence will be valid until August 30, 2020.  For any questions, please contact licensing@brampton.ca


    I wish to open a new business in Brampton that requires a Stationary Business license. How do I obtain one?

    Business licence applications can be obtained by contacting licensing@brampton.ca.

    How do I obtain or renew an Adult Entertainment Establishment licence?

    These licences are now issued by appointment only. Learn more about booking an appointment here.

    Can I obtain or renew a Body-rub Owner, Operator or Attendant licence?

    These licences are now issued by appointment only. Learn more about booking an appointment here.

    I would like to obtain a lottery licence; how do I do this?

    For any questions or inquiries related to municipal lottery licencing, please contact licensing@brampton.ca.

    My driving school vehicle licence expired on April 30, can I renew?

    • Expiry date for owner licence renewals is now July 31, 2020.  
    • Any Instructor’s licence that expired will need to be renewed within 90 days of the office counter opening.
    • Licence renewal fee for owners and instructors will be reduced by the number of months that Ontario Regulation 82/20 – Order Under Subsection 7.0.2(4) – Closure of Places of Non-Essential Businesses remains in effect. See Chart
    • Driving School Operators Licences may be renewed now by emailing the renewal form along with the rate sheet and instructor list to enforcementclerks@brampton.ca  There will be no late fee charged for these renewals.  (Note) instructors can’t renew their vehicle or instructor licences without the school renewing their licences.
    • Driving school vehicle licence cost - $171 or pro-rated/monthly at $14.25
    • Driving school instructor licence cost - $98 or pro-rated/monthly at $8.17

    Has the expiry date for my limousine owners licence changed?

    • The expiry date for Limousine is unchanged, September 30, 2020.
    • Any Driver’s licence that expired will need to be renewed within 90 days of the office counter opening.
    • The licence renewal fees for owners and drivers are reduced by the number of months that Ontario Regulation 82/20 – Order Under Subsection 7.0.2(4) – Closure of Places of Non-Essential Businesses remains in effect.  See Chart below.
    • Limousine licence cost - $269 or pro-rated/monthly at $22.42
    • Driver licence cost - $98 or pro-rated/monthly at $8.17

    My refreshment vehicle licence expired on March 31st or April 30th; can I renew?

    • Expiry date for owner licence renewals is now June 30, 2020.  
    • Any Driver’s licence that expired will need to be renewed within 90 days of the office counter opening.
    • Licence renewal fee for owner’s and driver’s will be reduced by the number of months that Ontario Regulation 82/20 – Order Under Subsection 7.0.2(4) – Closure of Places of Non-Essential Businesses remains in effect. See Chart
    • Refreshment vehicle licence cost - $292 or pro-rated/monthly at $24.33
    • Driver licence cost - $98 or pro-rated/monthly at $8.17

    My taxicab owner’s licence expires on May 31st, can I renew?

    • Expiry date for owner licence renewals is now November 30, 2020.  
    • Any Driver’s licence that expired will need to be renewed within 90 days of the office counter opening.
    • Licence renewal fee for owner’s and driver’s will be reduced by the number of months that Ontario Regulation 82/20 – Order Under Subsection 7.0.2(4) – Closure of Places of Non-Essential Businesses remains in effect. See Chart.
    • The Model Year extension fee is being waived along with the filing of lease fee for 2020.
    • 2010 vehicles registered as taxicabs will be permitted to remain on the road until May 31, 2021.
    • Vehicle’s requiring model year extensions will only be required to submit one safety standards certificate.  
    • Priority List renewals can be processed by email.
    • Any changes of vehicles or filing of leases can be processed by emailing enforcementclerks@brampton.ca
    • Taxi owner plate licence cost - $448 or pro-rated/monthly at $37.33
    • Driver licence cost - $98 or pro-rated/monthly at $8.17

    My tow truck owner’s licence expires on June 30, can I renew?

    • Expiry date for owner licence renewals is now September 30, 2020.  
    • Any Driver’s licence that expired will need to be renewed within 90 days of the office counter opening.
    • Licence renewal fee for owner’s and driver’s will be reduced by the number of months that Ontario Regulation 82/20 – Order Under Subsection 7.0.2(4) – Closure of Places of Non-Essential Businesses remains in effect. See Chart.
    • Any changes of vehicles or new licences can be processed by emailing all of the vehicle information to enforcementclerks@brampton.ca
    • Tow truck licence cost - $363 or pro-rated/monthly at $30.25
    • Driver licence cost - $98 or pro-rated/monthly at $8.17

    I have an outstanding order to comply with an inspection, how can I resolve the issue?

    • You can email us at ptcinspections@brampton.caand provide the following information;
      • Provincial Plate of your vehicle
      • Picture of the item you were required to show fixed or attached to the vehicle.

Legal Services

    How are notices of legal proceedings being served upon the City?

    Please click here for full details. 

    Are you still providing Commissioner of Oaths services?

    All services provided by the City Clerks Office are discontinued during the City Hall closure from March 16 until further notice. Email cityclerksoffice@brampton.ca or call 905.874.2113 for information.

Other FAQS

Enforcement

    What are latest rules being enforced in the Grey-Lockdown phase?

    Read the City’s Service and Information Update for details effective November 23. 

    For additional information about the grey- lockdown level, click here.


    Who do I call to report a possible violation of the Provincial Orders and/or the City’s By-law?

    Residents who wish to report a potential violation of the Provincial Orders or the City’s COVID-19 Emergency Measures related By-law can call the City’s 311 service centre. 311 will direct information regarding potential violations to the City’s various responding departments (including security and by-law enforcement services). 

    Where necessary the City will report to and work with our local enforcement partners, including Peel Regional Police and Peel Public Health to respond to information regarding potential violations received from the public. 

    In addition, with respect to complaints regarding unconscionable pricing or price gouging, residents may also contact the Consumer Protection Ontario Call Centre at 1-800-889-9768 (which operates between 8:30am and 5:00pm), or file complaints online here.

    Does the City’s COVID-19 Emergency Measures By-law physical distancing regulation, which prohibits people from being less than 2.0 metres apart, apply to workers at essential businesses?

    The City supports Brampton’s business community and recognizes that, in some workplaces, physical distancing of 2 metres is not possible. As a result, workers at essential businesses are exempt from the physical distancing regulations in the City’s COVID-19 Emergency Measures By-law while they are at work. However, as always, employers should ensure they are meeting all Provincial and Public Health Guidelines, orders and other applicable legislation. The City of Brampton appreciates the efforts of essential businesses and workers during this challenging time.


    Who should I call if I have questions about essential businesses and services?

    Residents and businesses with questions about the provincial list of essential businesses and services can continue to call the Province’s ‘Stop the Spread’ Business Information Line at 1.888.444.3659.

    Can any driveway upgrades be made during this pandemic?

    Yes. Please check with the Buildings division for curb cut permits.

    Is the Enforcement and By-law Services office open?

    Yes, as of September 9, 2020, the Enforcement and By-law Services office at Unit#2 of Flower City Community Campus is open for appointment-based, in-person services. Click here to book an appointment for Licensing (Mobile & Stationary Businesses) or Sign Applications matters.

    Where can I get more information about enforcement rules?

    For additional FAQs and more information, please click here.

    As a business owner, how should I enforce the mandatory face covering by-law?

    Businesses are required to post at all entrances and within the business clearly visible signage notifying people that face coverings are required to be worn when entering and while inside the business in accordance with the City of Brampton By-law 135-2020- 2020, as well as reminding people to maintain a 2.0 metre distance whenever possible.  A sample poster may be found here

    Having clearly visible signage posted at all entrances will assist businesses to enforce the mandatory face coverings by-law. 

    Business  owners may also find other useful signage regarding masks and public health advice relating to COVID-19 here.

    What if customers don’t comply and still want to go inside?

    Business owners are obligated to inform customers or visitors that they must wear a face covering to enter their establishment. If they are exempt for any of the reasons listed in the by-law as exemptions, please be respectful and allow them to enter. They are not required to provide proof of exemption or to advise which exemption applies. 

    If a person is not exempt, a business owner can tell them that they are not permitted to enter without a face covering. If they enter without consent, businesses can call 311 to report the issue.

    How should businesses manage requests for exemption (eg. medical reasons for not wearing a face covering)?

    People are not required to disclose which exemption applies or to provide proof of exemption – if someone tells you they are exempt, please be respectful and allow them to enter.

    Who should businesses call for non-compliance?

    Businesses should call 311 if patrons insist on entering the establishment without a face covering after they have been instructed to wear one.

    Where are face coverings mandatory? Does the by-law apply only to City facilities?

    Face coverings are mandatory in all indoor public spaces – not just City facilities. The mask or face covering must be worn in any indoor area that is openly accessible to the public.

    Examples of BusinessesWhere  face covering is requiredWhere a face covering is not required
    Retail stores
    • Retail floor/aisles
    • Cashier area/queues
    • Service desks/counters
    • Publicly accessible washrooms

    • Staff lounge
    • Stock / storage room
    • Workshop / service area
    • Private office
    • Shipping / receiving area
    • Outdoor patios
    • Display areas that is part of the retail space (e.g. outdoor garden centre)
    • Line-ups to enter store

    Restaurants/bars
    • Indoor takeout counters
    • Indoor dining area (when permitted to open)
    • Indoor food preparation areas that is open to the public

    • Outdoor drive-thru windows
    • Outdoor dining area
    • Kitchen that is physically separated from the dining area and not accessible to the public
    • Staff lounge / private office
    • Shipping / receiving area not open to the public

    Malls/plazas
    Indoor areas open to the public
    • Outdoor areas open to the public
    • Administrative offices, service areas or other areas not open to the public

    Now that face coverings are mandatory, does that mean we no longer have to practice physical distancing when we’re inside?

    No, physical distancing is still necessary. Wearing a face covering will not, on its own, eliminate COVID-19. Please follow the Core Four actions to help us overcome COVID-19:

    1. Stay apart: Maintain 2-metres distance from everyone outside your safe social circle.

    2. Lather up: Wash your hands often with soap and water or use hand sanitizer.

    3. Mask up: Wear a non-medical mask where maintaining physical distancing is difficult and where masks are mandatory. Protect the supply of medical grade masks for health care workers.

    4. Get tested: If you think you might have COVID-19 or have been exposed to it you should get tested. While waiting for test results, stay home, self-isolate and prevent potential spread.

    Can a storeowner deny me service if I’m not wearing a face covering?

    Yes, a storeowner can prevent you from entering their place of business if you are not wearing a face covering, unless you have a legitimate reason for exemption (see FAQ regarding exemptions). If you enter contrary to their consent, you will be trespassing and the storeowner can call 311 to request by-law officers to attend their place of business.

    Who doesn’t need to wear a face covering?

    Some people are not able to wear a mask or face covering. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask or face covering.

    The following individuals would be exempt from the requirement to wear a face covering:

    • children 2 years of age or younger;
    • children between the ages of 3 and 5 who refuse to wear a Face Covering and cannot be persuaded to do so by their caregiver;
    • Persons who have trouble breathing or are otherwise unable to wear a Face Covering for medical reasons or by reason of disability, including Persons unable to place or remove a Face Covering without assistance;
    • Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the Emergency Orders;
    • Persons while consuming food or drink provided such businesses are permitted to operate under the Emergency Orders and all other conditions of the Emergency Orders are met;
    • Persons while receiving services involving the face and requiring the removal of a Face Covering, provided such services are permitted to operate under the Emergency Orders and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

    The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.

    What should I do if I see people not wearing face coverings in indoor public places?

    If you see people without face coverings in indoor public places, whenever possible, notify store personnel or call 311 to report it.

    How will this by-law be enforced? Can I get a ticket for not wearing a face covering?


    If by-law officers see people without face coverings in indoor public spaces, they will issue tickets to those people if they don’t have a reason for an exemption. 

    They may also charge the business owner if they knowingly allowed people into their place of business without an exemption or face coverings.

    If someone ignores a business owner’s direction to wear a face covering or leave, the business owner can call 311 and the offender may be fined by by-law officers. 

    Which businesses are exempt from the by-law?

    The following businesses are exempt from the by-law?

    • day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
    • hospitals and portions of buildings used by regulated health professionals;
    • buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
    • portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
    • portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
    • school transportation vehicles

    Where can I get a mask if I don’t already own one?

    You do not need to wear a “mask”. The by-law states that masks or face coverings must be worn. A face covering can be a scarf, bandana, or any other article of clothing which covers the nose, mouth and chin without gapping.

    How long will face coverings be mandatory?

    The City of Brampton’s mandatory face covering by-law will be in effect for a temporary period of time expiring at 12:01 a.m. on October 1, 2020, unless extended by Council.

    How old do my children have to be to wear a face covering?

    Children two years of age and under are not required to wear a face covering. Children from 3-5 years of age are encouraged to wear a face covering but aren’t required to if they refuse and cannot be persuaded to do so by their caregiver.

    How should I dispose of my disposable mask?

    Never discard your mask anywhere but in the garbage.

    The by-law says face coverings are required in "Personal Transportation Vehicles". Does this mean I need to wear a mask in my own car?

    No. Personal Transportation Vehicles is the licence category in our by-law for app-based vehicle for hire companies (eg. Uber/Lyft). They are often referred to by the public as ride share companies.  The by-law only applies to vehicles licensed under the Mobile Licensing By-law 67-2014, not personal vehicles.

    Are face coverings mandatory in common areas of apartments and condominiums?

    Yes. On August 5, the Mandatory Face Coverings by-law was amended to make face coverings mandatory in common areas of all apartments, condominiums, hotels and motels and short term accommodations in Brampton. This includes vestibules, lobbies, hallways, stairs, elevators, underground parking levels, meeting rooms and other common use amenity spaces.

    Is the City distributing free masks to residents?

    To help residents adjust to the Mandatory Face Coverings by-law, the City will be distributing 3 non-medical masks to every household by mail.

    When will I receive my masks in the mail?

    You should receive your 3 free masks in the next few weeks. It will take a minimum of 2 weeks to distribute the masks to all residents.

    My family has more than three people in our household. How can I get more masks?

    To encourage mask use within the City in indoor public spaces in compliance with the City’s Mandatory Face Coverings by-law, the City is mailing 3 masks to each household. Additional masks are not available from the City at this time.

    Are masks mandatory on Brampton Transit? Will that be enforced?

    Yes, non-medical masks or face coverings are mandatory on all Brampton Transit buses and at terminals, with exceptions. Those with medical issues or a disability that may prohibit them from wearing a mask or face covering, and children under the age of two, don’t have to wear one. Under the City by-law, Enforcement may issue tickets for non-compliance. Our Operators will not be enforcing or denying rides as there are exceptions to the by-law, but are encouraged to continue to educate the public that face coverings are mandatory on Brampton Transit. Click here to learn more.

    Can I wear a face shield instead of a mask?

    No, a face shield is not an alternative to a non-medical mask or face covering and is not included in the definition of a face covering in By-law 135-2020. It does not provide the same level of protection (face shields can leave gaps between the face shield and face).

    For those who have an exemption and cannot tolerate wearing a mask safely, a face shield is better than no mask and may provide some protection. If a face shield is used, it should extend below the chin and wrap around the sides of the face. Throw out disposable face shields after each use, or if reusable, clean and disinfect after each use. https://www.peelregion.ca/coronavirus/prevention/#masks

    Are garage sales permitted during the pandemic?

    No, the City does not recommended garage sales during the pandemic. 

    Garage sales are considered non-essential and encourage public gatherings and close physical proximity. They involve the touching and handling of used goods and create an unnecessary opportunity for surface transfer. 

    If a garage sale were to occur, compliance is required for maintaining physical distancing, the wearing of mask/face coverings and limiting numbers of persons.  Presently regulations have been set to limit the numbers of persons gathering to 10 persons while indoors and 25 persons while outdoors. The latest advice from the Chief Medical Officer of Health is to limit trips outside of the home, except for purposes only such as work, school, grocery shopping and medical appointments.