As a business owner, how should I enforce the mandatory mask by-law?

    Businesses are required to post at all entrances and within the business clearly visible signage notifying people that masks are required to be worn when entering and while inside the business in accordance with the City of Brampton By-law 135-2020- 2020, as well as reminding people to maintain a 2.0 metre distance whenever possible.  A sample poster may be found here

    Having clearly visible signage posted at all entrances will assist businesses to enforce the mandatory masks by-law. 

    Business  owners may also find other useful signage regarding masks and public health advice relating to COVID-19 here.

    What if customers don’t comply and still want to go inside?

    Business owners are obligated to inform customers or visitors that they must wear a mask to enter their establishment. If they are exempt for any of the reasons listed in the by-law as exemptions, please be respectful and allow them to enter. They are not required to provide proof of exemption or to advise which exemption applies. 

    If a person is not exempt, a business owner can tell them that they are not permitted to enter without a mask. If they enter without consent, businesses can call 311 to report the issue.

    How should businesses manage requests for exemption (eg. medical reasons for not wearing a mask)?

    People are not required to disclose which exemption applies or to provide proof of exemption – if someone tells you they are exempt, please be respectful and allow them to enter.

    Who should businesses call for non-compliance?

    Businesses should call 311 if patrons insist on entering the establishment without a mask after they have been instructed to wear one.

    Where are masks mandatory? Does the by-law apply only to City facilities?

    Masks are mandatory in all indoor public spaces – not just City facilities. The mask must be worn in any indoor area that is openly accessible to the public.

    Examples of BusinessesWhere a mask is requiredWhere a mask is not required
    Retail stores
    • Retail floor/aisles
    • Cashier area/queues
    • Service desks/counters
    • Publicly accessible washrooms

    • Staff lounge
    • Stock / storage room
    • Workshop / service area
    • Private office
    • Shipping / receiving area
    • Outdoor patios
    • Display areas that is part of the retail space (e.g. outdoor garden centre)
    • Line-ups to enter store

    • Indoor takeout counters
    • Indoor dining area (when permitted to open)
    • Indoor food preparation areas that is open to the public

    • Outdoor drive-thru windows
    • Outdoor dining area
    • Kitchen that is physically separated from the dining area and not accessible to the public
    • Staff lounge / private office
    • Shipping / receiving area not open to the public

    Indoor areas open to the public
    • Outdoor areas open to the public
    • Administrative offices, service areas or other areas not open to the public

    Now that masks are mandatory, does that mean we no longer have to practice physical distancing when we’re inside?

    No, physical distancing is still necessary. Wearing a mask will not, on its own, eliminate COVID-19. Please follow the Core Four actions to help us overcome COVID-19:

    1. Stay apart: Maintain 2-metres distance from everyone outside your safe social circle.

    2. Lather up: Wash your hands often with soap and water or use hand sanitizer.

    3. Mask up: Wear a non-medical mask where maintaining physical distancing is difficult and where masks are mandatory. Protect the supply of medical grade masks for health care workers.

    4. Get tested: If you think you might have COVID-19 or have been exposed to it you should get tested. While waiting for test results, stay home, self-isolate and prevent potential spread.

    Can a storeowner deny me service if I’m not wearing a mask?

    Yes, a storeowner can prevent you from entering their place of business if you are not wearing a mask, unless you have a legitimate reason for exemption (see FAQ regarding exemptions). If you enter contrary to their consent, you will be trespassing and the storeowner can call 311 to request by-law officers to attend their place of business.

    How long will masks be mandatory?

    The City of Brampton’s mandatory mask by-law will be in effect for a temporary period of time expiring at 12:01 a.m. on April 1, 2022, unless extended by Council.

    Which businesses are exempt from the by-law?

    The following businesses are exempt from the by-law?

    • day cares, schools, post-secondary institutions and other facilities used solely for educational purposes;
    • hospitals and portions of buildings used by regulated health professionals;
    • buildings owned or services operated by the Province of Ontario or the Federal Government of Canada;
    • portions of community centres, arenas or other buildings that are being used for the purpose of providing day camps for children or for the training of amateur or professional athletes;
    • portions of community centres, arenas or other buildings operated by the Municipality that are being used for the purpose of providing community services or programs for which registration is required; and
    • school transportation vehicles

    Who doesn’t need to wear a mask?

    Some people are not able to wear a mask. They do not need to provide proof. Please be respectful of people who disclose that they are not able to wear a mask.

    The following individuals would be exempt from the requirement to wear a mask:

    • children 2 years of age or younger;
    • children between the ages of 3 and 5 who refuse to wear a mask and cannot be persuaded to do so by their caregiver;
    • Persons who have trouble breathing or are otherwise unable to wear a mask for medical reasons or by reason of disability, including Persons unable to place or remove a mask without assistance;
    • Persons who are engaged in an athletic, fitness, or aquatic activity in accordance with the Emergency Orders;
    • Persons while consuming food or drink provided such businesses are permitted to operate under the Emergency Orders and all other conditions of the Emergency Orders are met;
    • Persons while receiving services involving the face and requiring the removal of a mask, provided such services are permitted to operate under the Emergency Orders and provided 2.0 metre distance is maintained from all other persons other than the person providing the service;

    The by-law also provides an exemption for employees working in areas not accessible by the public, and for police, fire and paramedics during the course of an emergency call.